People Business Partner Coordinator at Mukuru

At Mukuru, we don’t just build fintech solutions—we build people. Our Human Capital team is on the hunt for a People Business Partner Coordinator who thrives on structure, service, and smooth execution. This is your opportunity to play a vital role in shaping employee experiences, supporting critical HC processes, and ensuring operational excellence.

You’ll be the glue between our People Partners, Effectiveness teams, and Finance, making sure that everything from onboarding to offboarding happens efficiently, accurately, and in a way that reflects our values. If you're highly organised, detail-obsessed, and have a passion for people, this is your moment to shine.

What You’ll Be Responsible For

Human Capital Administration

• Process and track supplier invoices with precision—ensuring correct coding and timely submission

• Maintain, organise, and update employee records and confidential HC filing systems

• Assist in the upkeep of accurate HC data for decision-making and compliance

• Draft and prepare various HR documents such as letters, contracts, and reports

Onboarding & Offboarding Support

• Schedule and coordinate engaging onboarding experiences for new hires

• Liaise with IT, Payroll, and Facilities to ensure seamless equipment and system access

• Gather onboarding feedback and analyse trends to improve experiences

• Coordinate all steps of the exit process—scheduling interviews, gathering feedback, managing compliance, and ensuring proper closure across departments

• Compile exit trend reports and insights to inform retention strategies

General People Coordination

• Serve as a reliable point of contact for employee queries and direct them appropriately

• Support HC projects and people initiatives across the business

• Track key HC metrics (onboarding timelines, engagement levels, process improvements)

• Assist with organising team events, surveys, and engagement activities that boost company culture

What You’ll Bring to the Table

Qualifications

• Matric/Grade 12 (Essential)

• Diploma or Bachelor’s degree in Human Resources, Business Admin, or a related field (Preferred)

Experience

• 3+ years in an HC coordination or administrative role

• Experience supporting onboarding/offboarding and HC systems (advantageous)

Key Skills & Attributes

• Highly organised and methodical with a keen eye for detail

• Excellent written and verbal communication skills

• High degree of professionalism and confidentiality

• Able to manage multiple tasks with strong time management skills

• Strong interpersonal skills with a service mindset

• Confident, assertive, and proactive

• Comfortable using MS Office and collaborating across teams

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS