Service Desk Level 1 Analyst
Offer summary
Qualifications:
High school diploma required, degree in Computer Science or related field preferred., 1-2 years of experience in technical support, ideally in a service desk environment., Proficient in Microsoft Office, Windows OS, and basic network troubleshooting., Preferred certifications include HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals..Key responsibilities:
- Provide first-level technical support via phone and email.
- Log and manage support tickets, escalating complex issues as needed.
- Troubleshoot and resolve issues related to hardware, software, and networks.
- Assist with special projects as assigned.
Job description
At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Are you the go-to person for tech help amongst peers or someone who loves problem solving and helping others with their IT skills? DYOPATH is looking for a Service Desk Level 1 Analyst who's passionate about tech support and enjoys helping people get back on track quickly.
As a valued member of DYOPATH, you will work closely with IT professionals to escalate and resolve challenges, ensuring the efficient operation of the DYOPATH team and its clients. You will be a friendly voice that guides users through technical errors. Working with the IT team to escalate and solve complex cases, gaining hands-on experience helping you grow in the IT field.
Ready to launch your IT career and make a real difference? Then DYOPATH is the place for you!
Details
- Location: Remote
- 2 Shifts Availabile:
- 9:00am CST – 6:00pm CST, Monday - Friday
- 3:00am CST - 12:00pm CST, Monday- Friday
- Pay: 17K pesos monthly
Why DYOPATH?
At DYOPATH we believe that work should be more than just a job, it should be a passion. Following the ethos of LOVE – Living Our Values Everyday – the DYOPATH team truly embodies these values as we grow together as ONE DYOPATH. As an award-winning IT service provider, DYOPATH helps organizations manage their risks, technology, and teams more effectively. The journey DYOPATH takes clients on is unlike any other MSP in the industry – we’re not a vendor; we’re a partner expediting the path to success.
Essential Functions & Responsibilities
- Provide first-level technical support via phone & email
- Log and manage support tickets; escalate complex issues as needed
- Troubleshoot and resolve issues related to hardware, software, and networks
- Ensure timely and accurate issue resolution and follow-up
- Maintain up to date technical knowledge through ongoing learning
- Assist with special projects as assigned
What You Bring
- High school diploma required, degree in Computer Science or related field preferred
- Advanced English Skills - oral and written
- Preferred certifications: HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals
- 1-2 years' experience in technical support, ideally in service desk environment
- Strong customer service and communication skills
- Proficient with Microsoft Office, Windows OS, and basic network troubleshooting
- Familiarity with ITIL or similar frameworks
- Strong problem-solving abilities and abilities to manage multiple priorities
Our comprehensive benefits package:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Anniversary Bonus - 10 days of base salary
- Vacation Premium – 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic Chair (remote only)
- 250 pesos monthly stipend for internet and electricity (remote only)
Join Our Team!
If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Customer Service
- Problem Solving
- Troubleshooting (Problem Solving)
- Microsoft Office
- Time Management
- Communication