Marketplace Operations Specialist
Offer summary
Qualifications:
Experience in marketplace or partner program operations., Strong attention to detail and process improvement skills., Proficiency in reporting, data analysis, and project management., Fluent in English; additional European languages are a plus..Key responsibilities:
- Manage operational tasks and act as main contact for marketplaces.
- Oversee end-to-end product onboarding and ensure timely go-live.
- Review and improve onboarding and order fulfillment processes.
- Coordinate with logistics, IT, and customer service to meet targets.
Job description
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
We’re looking for a versatile and experienced Marketplaces Operations Specialist to help power our marketplace engine and elevate our operations. Reporting to the Marketplace Manager, you’ll play a key role in launching New Balance products with speed and quality, ensuring flawless order fulfilment by collaborating with logistics, customer service, and IT, and owning the onboarding of new marketplaces to meet launch targets. This role combines hands-on execution with continuous process improvement. If you are hardworking, motivated, and excel in collaborative settings, this is your chance to create a meaningful difference.
MAJOR ACCOUNTABILITIES:
Taking ownership and becoming the main point of contact for marketplaces operational tasks, incidents, and improvements projects.
You are responsible for the end-to-end product onboarding process, ensuring products go-live across our marketplace accounts on time and with quality product data.
Reviewing our existing product onboarding processes, defining, and implementing improvements to bring these to the next level.
Designing, implementing, using and distributing product onboarding reporting to give transparency on release status and following-up with partners.
You are responsible for hitting the order fulfilment SLAs. You supervise critical metrics and coordinate actions with our logistics, IT, and customer service teams to meet targets.
Reviewing existing order fulfilment processes and coordinating changes to improve the current operational status.
Working closely with Marketplaces Key Account Leads to support assembling marketplaces opportunities.
Stay informed about marketplace trends, policies, and industry standard processes to implement effective strategies.
Leading and coordinating new marketplace channels integration projects.
REQUIREMENTS FOR SUCCESS:
Relevant years of experience with marketplace and/or partner program operations.
Detailed oriented and passion to make things work.
Analyzing data and finding opportunities for process improvement.
Comfortable chasing different (internal and external) stakeholders to get things done.
Proficiency in providing reporting, insights, and recommendations.
Strong project management skills.
Proficiency with Microsoft Excel.
Experience with middleware providers (Rithum and Cymbio).
Fluent in English, other European languages are an advantage.
BENEFITS:
Discretionary Bonus Opportunity
Discount on the health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €250 travel allowance each month
Hybrid working
On-Site Gym
Employee Discount
Work from-home allowance
Home working equipment
Sports Subscription Services
Opportunity to work from anywhere for up to four weeks per year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Required profile
Experience
Other Skills
- Microsoft Excel
- Problem Reporting
- Detail Oriented
- Collaboration