Offer summary

Qualifications:

High school diploma or equivalent with two years of clerical experience in a social or public service setting., Bachelor's degree or an associate's degree with relevant experience is preferred for Level II., Experience in customer service, call centers, or social work is advantageous., Ability to interpret policies, handle electronic applications, and work independently..

Key responsibilities:

Interview clients and process applications for various assistance programs.

Provide customer service via phone, including handling inquiries and resolving issues.

Interpret and apply program policies and procedures accurately.

Maintain documentation of casework and perform complex eligibility tasks.

Job description

Family Services Specialist I/II

This position is located in Muskogee, Oklahoma.

Annual Salary:

Level I H14A: $37,440.00 + Full State Employee Benefits
Level II H14B: $40,248.00 + Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided.

Minimum Qualifications:

Level I:

Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

Education and Experience requirements consist of a bachelor’s degree;
OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
OR two (2) years of experience as a Family Services Specialist.

Preference Statement

Preference may be given to applicants with previous call center experience.

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Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval.

Job Responsibilities

This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-BC148

83009351/JR47422

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