Solutions Designer-Full Time Remote

                                       Solutions Designer (Full Time Remote)

Our Organization 

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system.  CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services.  These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement.  Since its inception, CDP has delivered more than $785 million in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting. 

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development. 

For more information visit www.cdpcommunity.org 

The Project Management Office is seeking a data-literate individual with project management experience and business documentation skills to facilitate collaborative problem solving and support the timely development of scalable solutions for some of CDP’s most complex challenges. This role reports to the Director of Technical Project Management and Product Delivery, ePMO. 

The ideal candidate will collaborate with team members to create thoughtful, appropriate, well-executed solutions through the following activities:

• Surface systemic/enterprise challenges through collaboration with CDP’s business process, client support, and other teams, as well as our public media clients as appropriate. 
• Define the problem from a client/PMO-system perspective and prioritize work with input from CDP teams and partners

• Conduct stakeholder interviews and facilitate group discussions/demos to understand the current state and success criteria. Ensure that any requirements gathered are clear, complete, concise, relevant, feasible, and verifiable. 
• Create mockups, prototypes, workflow definitions, and other documents/tools as necessary to clearly communicate the proposed solution to business stakeholders, tech solutions, and vendors.  
• Create test plans to ensure the solution fulfills success criteria. Together with Technology Solutions, define environment/test data needs, create testing instructions, and assist with data validation or other non-end-user tests as needed.  

Qualifications:

3+ years' experience in a technical support, product management or project management role, facilitating productive conversations between stakeholders across a wide range of business expertise and technical ability. 

• Superior problem solving skills, a love for learning, and a track record for conquering unfamiliar ground quickly. The solutions designer must become a subject matter expert for the topic at hand in order to be effective. 
• Familiarity with 2 or more of the following business domains: Public Media fundraising, marketing & communication, digital payments processing, direct mail, Public Media company finance, Public Media company operations
• Strong familiarity with at least 2 of the following products/technologies: RevolutionCRM, Salesforce, Springboard, Snowflake, Iterable, SQL, Tableau, Identity Management
• Business analysis and design tools, including but not limited to: Interviewing techniques, risk analysis & mitigation strategies, mockup & prototype development, user task analysis, documentation study, authoring and editing glossaries, explainers and guides, data visualization/concept illustration
• Bachelor’s Degree or equivalent

Strongly Preferred: 

• Experience with/expertise in Snowflake data cloud/DBT
• Experience with ROI Solutions’ Revolution CRM
• Familiarity with CDP and/or other public media organizations
• Experience with product management and/or software development teams

Career stage: Senior Associate to manager level

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We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service.

All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes, as listed below:

• Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.

• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.

• A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.

• Process Oriented: You’re able to understand, work in, create, and improve processes.

• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.

• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.

• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at accomodations@cdpcommunity.org.