Commerce Operations Specialist

Commerce Operations Specialist

Location: Remote

About Expertvoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

Summary

Reporting to the Director of eCommerce, we are seeking a Commerce Operations Specialist to join our growing eCommerce Team that builds, manages, and maintains all ecommerce data for our 900+ clients. A passionate individual who excels in prioritizing and multitasking many projects while communicating effectively and managing positive relationships with many different internal teams and clients. Exceptional Excel skills and close attention to detail would make someone an ideal candidate, as well as a technical mindset.

Key Responsibilities

• Maintain an eCommerce shopping platform consisting of over 100k products across 700+ brands
• Managing many large ecommerce product catalogs and ensuring a high-quality store experience
• High-level Excel skills including macro writing with some experience in HTML, SQL, Salesforce, and JIRA
• Maintain and manage multiple projects, brands, and internal departments simultaneously and have a comprehensive understanding of ecommerce workflow (catalog and inventory management)
• Identify opportunities to increase customer conversion and eComm experience
• Maintain accurate and current JIRA and Salesforce documentation and communication
• Develop cross-functional relationships internally and externally in a respectful and generous manner

Qualifications

• 1-3 years of job experience
• Bachelor’s degree (business, management, marketing, communications, or Information Systems), or equivalent combination of education & experience

The Benefits of Being on the ExpertVoice Team:

• Compensation: Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• Generous Parental Leave: Welcome your new addition with 15 weeks of paid parental leave for full-time employees.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to EV employees.

The approximate compensation range for this role is a base of $45,000-55,000 annually. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.