Overall purpose

The Compliance Administrator will be key to the delivery of Valpak’s comprehensive recycling search bank facility, known as recycle more. The administrator will be a motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy team environment and on their own initiative. Strong organisational and communication skills are imperative.

The administrator will be committed to wanting to help improve recycling information for consumers. The ideal candidate will want to learn and gain experience in the environmental sector, be pro-active and champion recycle-more.

The role will require co-ordination and working independently to ensure recycling bank locator information is kept up to date and the successful candidate will act as the key point of contact for local councils and public queries. You will also liaise between management, marketing and IT stakeholders to ensure that improvements to recycle-more are rolled out..

Key accountabilities

• Being the ‘go to’ contact within Valpak for recycle-more queries
  
• Ensure improvement actions for recycle-more are implemented and liaise between management, IT and marketing to ensure these are delivered
  
• Research and lead projects to increase recycling point data and communicate updates with the Executive Board at meetings.
  

• Use Google to find locations of recycling banks
  
• Accurately update data from Council websites to Recycle-More website
  

• Provide excellent customer service to both Valpak customers and councils, both over email and the phone.
  
• Act as a first point of contact for incoming member queries
  

• Work with councils to develop and maintain relationships to act as a key point of contact
  
• Work with account managers within Valpak to ensure data is kept up to date and maintained in relation to member recycling location points
  

• Administration support including processing new applications, contact/company changes and filling our vendor forms
  
• Dataround support including chasing in verification forms via phone and email
  

Requirements

Key areas

·        Ability to manage and prioritise own workload, and to multi-task

·        IT Literate: Word, Excel, PowerPoint

·        Strong communication and negotiation skills

·        Polite and professional at all times

·        Customer focused with drive to provide the highest level of customer satisfaction

·        Positive, proactive, enthusiastic and approachable

·        Excellent interpersonal skills

·        Flexibility and adaptability

Experience, skills

·        Customer service experience

·        Experience in managing, dealing with and resolving queries over the phone and via email

Benefits