Senior Director, Change Management

Link Logistics Real Estate (“Link”) is a leading operator of last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans more than half a billion square feet. With more than 5 percent of U.S. GDP flowing through our spaces, we leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. Link Logistics strives to be the most equitable and inclusive industrial real estate company in the business. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work, prioritizing diversity, equity and inclusion (DEI) across our workforce to deliver an optimal employee experience. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo. 

Because we believe that good business must be synonymous with doing good, strong environmental, social and governance practices are foundational to our identity as a firm. These practices include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal diversity, equity, and inclusion efforts. We seek to use our position, ideas, and influence to drive progress in our industry and the wider world.  At Link, we give our customers space to grow—and we give people space to grow, too. 

The Business Transformation Office is comprised of 2 core teams: Project Management Office and Enablement & Optimization. The Organizational Change Management Team sits within the Enablement & Optimization Hub, which is comprised of 3 practice areas:  Organizational Change Management, Product Enablement, and Business Process Management.

The Senior Director of Organizational Change Management, reporting to the VP of Enablement & Optimization, will lead the organizational change management practice area and partner with senior business leaders across the organization to focus on the people side of change, including changes to business processes, technology, roles and responsibilities, and organizational structures.

The primary responsibility will be to lead the change management practice at Link, which is comprised of both FTEs and contractors. The Senior Director of Organizational Change Management will be accountable for the functional management of Link's existing change management strategy and making improvements as deemed necessary. This includes managing Link’s organizational change management maturity, practice area development opportunities, capacity management of team member work assignments, and ensuring the change management OKRs are hit as planned.

In addition to practice management, the Senior Director of Organizational Change Management will also focus on creating and implementing change management plans for major strategic initiatives that maximize transparency and employee adoption while minimizing resistance. The Senior Director of Organizational Change Management will work closely with the VP of Enablement & Optimization, VP of PMO, technology product owners, and business leaders to understand the impacts of the project and develop change strategies to ensure proper readiness resulting in increased benefit realization, value creation, ROI and the achievement of the enterprise's vision.

In addition to supporting technology programs, the Senior Director of Organizational Change Management, in partnership with change management team members, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization. Additionally, the Senior Director of Organizational Change Management will support the development of organizational best practices for leveraging change management across the business.

RESPONSIBILITIES:

• People manages FTEs and contractors to deliver against change management work requirements

• Actively sources Change Management engagements and maintains a sub-department capacity plan across team members

• Hires (as necessary) and performance manages the change management team

• Collaborates with project leaders and team members to build and maintain solid relationships with executives, leadership stakeholders, and business departments.

• Leads change management activities for assigned strategic initiatives.

• Owns and maintains the Change Plan technology, including best practices, adherence of team member usage, and business engagement with the tool

• Delivers a change management approach inclusive of stakeholder assessment, change impact analysis, org readiness activities and the development and execution of change management strategies and plans.

• Designs and executes people-centered activities to drive experiences for impacted stakeholders inclusive of persona and journey development.

• Promotes enterprise change maturity through strong relationships across the organization, including owning and driving the Change Management Community of Practice.

• Serves as an organizational change agent and contributes to the Continuous Improvement culture.

• Anticipates and promptly addresses stakeholder needs.

• Partners with our Learning & Development and Communications organizations as needed.

• Applies a comprehensive change management strategy to support adoption and utilization of the changes required by a project or initiative.

• Uses project management skills to break down work into process steps, develop schedules, and work within time constraints.

• Runs disciplined meetings with a specific purpose/agenda, the right individuals, and clear outcomes/next steps.

• Behaves in an inclusive, respectful manner while encouraging the same from others.

• Displays a balanced, cross-functional perspective, liaising with the business and technology to drive better adoption and results.

QUALIFICATIONS:

• 10+ years of experience at a management consulting firm or in an internal consulting role focused on Change Management

• 5+ years in a direct people management position

• Bachelor's degree from an accredited college/university OR equivalent work experience

• Prosci change management practitioner certification.

• Demonstrated understanding of ADKAR change management principles

• Strong understanding of change management principles, methodologies, and leading practices with previous experience with large scale organizational change efforts and has leveraged multiple design tools to develop work plans, articulate complex issues, analyze data, and execute change activities.

• Ability to effectively leverage internal and external partnerships to drive results.

• Ability to convey messages in a compelling manner, projecting, and promoting change related messages to internal audiences.

• Excellent communication skills and the ability to build and effectively manage relationships with stakeholders, senior management, and staff working independently or as part of a team.

• Demonstrated ability and a proven track record of success in delivering strategic initiatives in a collaborative and fast-paced environment.

• Strong strategic thinking, ability to think and align long term and short-term objectives.

• Ability to rapidly gain / build trust and confidence of internal and external stakeholders.

• Able to learn new areas quickly.

• Able to work independently.

• Ability to transparently manage time and priorities and interact with leadership for prioritization decisions.

• Ability to code-switch between communication styles and vocabularies fluidly and appropriate to context and audience.

• Exceptional attention to detail and the ability to manage highly complex, and dynamic business datapoints.

• Experience in the real estate industry is a plus, particularly in the Industrial & Logistics sector.

• Embraces diverse people, thinking and styles.

• Travel may be required up to 20%

$150,000 - $197,000 represents the presently anticipated base compensation pay range for this position at Link.  Actual pay may vary based on various factors, including but not limited to location and experience.  

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email People@linklogistics.com.