Customer Service Representative

Job Description

Description & Requirements

We are in search of a Customer Service Representative to join our growing team. This role is responsible for meeting the specific and unique needs of our customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.

Responsibilities Include

• Must address customer issues and ensure effective and long-term problem resolution.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders/changes according to established department policies and procedures.
• Process customer returns according to established department policies and procedures.
• Work closely with the Credit Department to resolve disputed credit items.
• High volume of order entry
• Provide timely feedback to the company regarding service failures or customer concerns.
• Ability to provide information to supervisors, co-workers, by telephone, in written form, e-mail or in person.
• Resolving conflicts and negotiating with others.
• Ability to fix problems or suggest solutions.
• Ability to provide information that helps customers to make purchasing decisions, by pointing out a product or service that would fulfill a customer’s needs.
• Use computers, telephones and other technology extensively.
• Ability to provide assistance to other staff members to resolve specific problems.
• Ability to maintain call volume and ensures that customers do not have to wait on hold for extended periods of time.
  
  

The Ideal Candidate Will Have

• Must be familiar with current software packages such as Micro soft Word and Excel.
• Must be familiar with all products lines and customer base.
• Must be familiar with the data works system and be able to input and retrieve data.
• Must be Bi-lingual in Spanish
• A high school diploma or equivalent is required for most customer service representatives. An associate or bachelor’s degree is a plus. High school and college level courses in computers, English or business work related are helpful in customer service.
  
  

Compensation & Benefits

The pay range for this role is $21.00 - $25.00 an hour. In addition to base pay, IFS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About IFS

Individual FoodService is one of the most prominent distributors in the Southern California region. We service many segments of the food service industry such as restaurants, fast food, caterers, grocery stores, bakeries, pizzerias, schools and universities, hospitality, healthcare, government agencies, wholesalers, distributors and janitorial service providers. We create high-value, lasting client relationships by gaining a deep understanding of our client’s operations , providing a broad catalog of leading brands and products, and leveraging extensive industry expertise to develop tailored solutions. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. To learn more visit us at Home - Individual FoodService .

IFS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.