Manager, Quality Improvement and Education

Position Title: Manager, Quality Improvement and Education

Department: Americares Free Clinics

Location: Hybrid – Stamford CT – with ability to travel to clinic sites in Stamford, Norwalk, Danbury and Bridgeport as needed.

Key Relationships:

Reports to: Sr. Director, Clinic Operations

Direct Reports: None

Assignment Type: Full time

Compensation: $70,000 to $79,600

Benefits: Click here to learn more about our benefits!

Application Requirements: Resume, completed application questions

About Americares:

Americares is a health-focused relief and development organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

Americares Values:

We create global community, treating people as they want to be treated.

We respond effectively and responsibly, putting plans into practice.

We embed ethics and equity in our work and workplace.

We are better together; partnership is at our core.

We ask and listen, to create sustainable solutions for a healthier tomorrow.

We commit to quality, growing and improving to ensure individuals and communities thrive.

About the position:

The mission of the Americares Free Clinics is to provide quality health care to low-income, uninsured patients in a setting where all individuals are treated with dignity and respect.Americares opened its first clinic in 1994 to expand access to care for the working poor. Over the years, our program has grown to become the largest free clinic network in the state with four locations serving 2,000 patients annually. Today, our clinics in Bridgeport, Danbury, Norwalk and Stamford are the primary source of free medical care for the uninsured in Fairfield County.

This role will work within the Americares values, work culture and mission to provide oversight of the Quality Improvement program (75%) and the education for our staff and volunteers (25%). This role will ensure that we are continually evaluating our current processes to improve them, as well as remain in compliance with regulatory requirements and contribute to the operating plan and goals of Americares Free Clinics.

Key Outcomes:

In the first 90 days, the Manager will:

• Learn and live the Americares values.
• Complete all required new hire onboarding trainings.
• Complete evaluation of the current QI program and evaluate the needs for studies moving forward
• Demonstrate understanding of the Athena EMR regarding documentation, current areas of need, and reporting capabilities
• Evaluate current orientation and education practices
• Begin to take over and supplement the current education practices based on AFC needs
  
  

In the first 6 months, the Manager will:

• Demonstrate in-depth knowledge of the current QI program and independent implementation of the plan moving forward
• Demonstrate a full understanding of and a thoughtful plan to implement a comprehensive education package inclusive of orientation through yearly education
  
  

In the first year, the Manager will:

• Demonstrate a complete understanding of the QI program, including all elements of our quality measures and outcomes
• Independently start and complete necessary QI studies
• Independently select, manage, evaluate, and implement the solutions and innovations resulting from multidisciplinary improvement projects with sustainability
• Provide independent oversight of the staff and volunteer education with successful orientation and ongoing education for all staff
  
  

Duties and Responsibilities:

• Actively model and contribute to Americares values, work culture and mission.
• Engage in and contribute to team spaces with openness, global competencies, and a growth mindset
• Other duties and responsibilities as assigned
  
  

Quality Improvement (75%)

• Work closely with the Executive Director and Senior Director, Clinic Operations to ensure overall compliance with yearly operating plan and goals
• Oversight of the Quality Improvement Program for the Americares Free Clinics
• Collaborate with information services, vendors, department managers, frontline staff, and outside organizations on obtaining accurate, reliable, and timely data supporting performance improvement activities
• Identify opportunities to automate processes for optimization and increased efficiency.
• Develop and maintain documentation to facilitate knowledge management and ensure continuity of data products deployed by the department throughout the organization
• Promote the integration of best practices into existing systems and assist with data collection tools.
  
  

Education (25%)

• Development and provision of orientation for new hires, and required yearly education.
• Provision of education that is resulting from quality improvement projects.
  
  

Degrees and/or experience required for the role:

Bachelor’s degree

Minimum of 3-5 years of experience in clinical quality improvement

These competencies are required for the role:

Demonstrated understanding of quality, safety, and clinical performance data and statistical methods

Proven experience with successful quality improvement projects involving multidisciplinary teams that demonstrate sustainability over time.

Proficiency with EHR systems to understand documentation requirements, clinical workflows, data availability and reporting abilities

Demonstrated ability to work and communicate well with teams while having the ability to take initiative.

Ability to develop key deliverables such as standardized time sensitive reports and ad hoc / custom requests, using professional and concise presentations that will allow for data driven decisions to be made.

Demonstrated organizational skills that will assist in keeping accurate records to ensure compliance with regulatory requirements.

US work authorization is required for this role.

These competencies would be great to have, but are not required:

• Prior experience in a free clinic or FQHC
• Prior nursing experience and/or active RN license
  
  

Additionally, our core competencies as an organization are:

• Ownership and results
• Communication
• Problem solving
• Equity and inclusion
• Teamwork and conflict resolution
• Leadership
• Prioritization
• Management
• Strategy and planning
• Decision making
  
  

We know not all applicants will demonstrate all the competencies we’re looking for. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the recruitment process:

• Interview with People and Talent (45 minutes)
• Competency exercise
• On-site interview with Americares Free Clinics Leadership (1 hour - Stamford)
• Video interview with Clinic Directors (1 hour)
• Reference check
• Offer!
• Background check and onboarding
  
  

Americares complies with the EEO: https://www.eeoc.gov/laws

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.

If you have a specific request or need assistance to fully participate in the application or recruitment process, please email us at talentcenter@americares.org.