Job description

Overview

This position will provide in-office and remote training and optimization for new and existing care centers. This role will cover the Ohio and New York markets (Candidates must be local and located near an airport.)***

Unified Women’s Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates - enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute - on behalf of the practices we serve.

The Clinical Operations Training and Optimization Specialist is responsible for creating a great patient and provider experience in Unified’s OBGYN health care practices. This role will leverage digital technologies, clinic workflow expertise and our athena electronic health record and practice management system. This position independently assesses and designs customer specific trainings and improvements for practice operational workflows to optimize day-to-day functions.

Responsibilities include helping practices leverage cutting edge tools for patient self-scheduling, digital check-in and patient communication to enhance care quality and patient/provider satisfaction.

Responsibilities

Perform site visits to conduct outreach, education, training and orientation sessions for providers and ancillary staff
Troubleshoot concerns with the division as they may arise and interact with the Unified and athena team as required to meet the needs of the division
Collaborate with functional areas such as revenue cycle management and clinical operations to create and distribute training materials regarding athena, updates, and common problem areas
Become a Superuser for athena; this requires advanced knowledge of the tool to be able to assist in the implementation at new divisions
Unify standards across multiple health care practices
Train new care center employees on current practices and standards
Assist with maintaining user configurations based on divisional needs and adjust as needed
Configure athena to meet divisional workflow needs as well as other third-party applications
Assess risks during and after implementation and provide a corrective action plan
Establish working relationships and collaborate with office staff
Follow all applicable federal/state regulations with respect to Confidentiality and HIPAA, among others
Generate call and visit reports daily and document all division encounters on Unified site rounding sheets
Plan for and participate in events such as Committee Meetings, Networking Events and Educational Sessions that may fall outside of normal business hours
Other duties as assigned by manager

Qualifications

Bachelor’s degree from an accredited university preferred or experience in Healthcare IT field
1-2 years experience with the athenahealth practice management and EHR system
Excellent written and oral communication skills
Outstanding customer service skills
Moderate knowledge of Microsoft Office
Strong organizational, problem solving and decision-making skills
Ability to prioritize and manage multiple projects and issues effectively and simultaneously
Self-motivated and self-starter who can work well under minimal supervision
Strong attention to detail, research and follow up skills
Ability to work both independently and in a team setting
Valid driver’s license and reliable insured automobile required. Must be able to travel up to 50% of the time
This role will cover the Ohio and New York markets with the potential to expand to other markets

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