Job description

Central Ohio Primary Care is seeking a full time Office Manager for our Polaris Parkway Internal Medicine and Pediatrics office in Westerville, OH! This person will be responsible for directing, supervising, and coordinating the overall operation of the office.

POSITION(S) SUPERVISED: Various clerical and medical support staff.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Promote a culture of inclusion and belonging that values and embraces the contributions of all team members.
Maintain an orderly, efficient and well-run office. Continually assess office operations and recommend changes in office workflow, policies/procedures, programs, products and services.
Responsible for staff recruitment, new hire on-boarding and training.
Provide coaching support to all staff and serve as a role model in support of office and corporate initiatives.
Create an environment of customer service and compassion that promotes exceptional patient experiences.
Manage daily schedule of work assignments for staff and operations. Provide coverage other employees’ work responsibilities to ensure work is completed as needed.
Facilitate employee performance evaluations and responsible for performance management of team. Manage ongoing training for current staff as needed.
Complete bi-weekly payroll entries and ensure personnel information is sent to Corporate Human Resource Department. Provide oversight of appropriate time use and monitor the need and frequency of overtime and float positions.
Serve as liaison and primary point-of-contact by answering inquiries, providing information, and addressing concerns. Communicate regularly with Physicians on office management items and CBO updates.
Promote a welcoming and inclusive environment for both staff and patients.
Drive practice alignment with COPC corporate strategy and initiatives intended to improve operational success including, but not limited to, quality and financial success.
Collaborate with the CBO to promote effective relationships with patients, government agencies, vendors, insurance plans and all departments.
Support and comply with all COPC corporate policies and procedures. Implement and communicate changes to company policies and procedures.
Coordinate with Revenue Cycle for management of accounts receivable, collections and billing issues. Oversee daily balancing, deposits, and timely invoice payment.
Participate in professional development activities to keep current with trends and practices in health care. Attend regularly scheduled Central Business Office meetings for updated corporate operations.
Maintain strictest confidentiality and ensures compliance with HIPAA, OSHA, CLIA and all labor laws.
Perform other duties as assigned.

QUALIFICATIONS

Education, Licensures & Certifications

Required: High School Diploma or GED equivalent
Preferred: Associate’s or Bachelor’s degree
Required: 2 or more years of supervisory experience or 3 years working in a medical office setting
Preferred: Previous experience in a medical office setting
Preferred: Clinical experience (Medical Assistant, Nursing Degree)

Knowledge, Skills & Abilities

Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.
High level of computer literacy; prior experience with Electronic Medical Records system (Epic preferred).
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payers, patients, and the public.
Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives, policies and procedures.
Skill in analyzing situations accurately and taking effective action.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to assume responsibility and exercise authority over assigned work functions.
Ability to monitor KPI trends, analyze data and implement impactful change to continually improve KPIs
Ability to establish and maintain quality control standards.
Ability to organize and integrate organizational priorities and deadlines.
Ability to manage a team in a fast-paced environment.