Director of Strategic Partnerships (Consumer Platforms)

We are now hiring a Director of Strategic Partnerships, Consumer Platforms, a high-impact leadership role responsible for owning and scaling our most influential consumer-facing partnerships. This includes relationships with search platforms, large language model (LLM) providers, and social media and commerce ecosystems.

This is an opportunity to build, execute, and own a partner ecosystem that puts Trustpilot at the heart of AI-powered search, digital discovery, and next-gen consumer experiences. You’ll report to the Global Head of Strategic Partnerships and work cross-functionally with Product, Legal, Commercial, and Data leaders to shape how consumers find and trust businesses online.

We’re looking for a platform-native, commercially sharp operator who knows how to navigate ambiguity, move fast, and influence at the highest levels.

What you’ll be doing:

Define and Scale the Function

• Build and own the partnership strategy for global consumer platforms—prioritizing integrations that expand the visibility and utility of Trustpilot’s content.
• Establish operating models, business cases, and commercial frameworks that unlock long-term mutual value.
• Serve as a strategic thought partner to the Global Head of Strategic Partnerships on platform strategy and product alignment.

Secure and Activate High-Impact Partnerships

• Identify, pitch, negotiate, and close strategic deals with platform partners across search, LLMs, and social ecosystems.
• Collaborate with internal legal, product, and data teams to deliver on integration, licensing, and compliance requirements.
• Lead onboarding and alignment on shared goals—whether surfacing reviews in AI agents, powering trust layers in social commerce, or embedding signals into vertical search.

Drive Platform Growth and Adoption

• Deliver measurable growth outcomes through increased Trustpilot visibility, API usage, and downstream consumer engagement.
• Identify and develop joint initiatives, go-to-market plays, or co-innovation opportunities with strategic partners.
• Collaborate with Product Marketing and Brand to support co-branded activations, case studies, and public narrative shaping.

Influence and Align Stakeholders

• Act as the executive-level point of contact with key platform partners—building credibility across product, partnerships, and policy functions.
• Internally, work across Product, Commercial, and Data teams to align roadmaps, prioritize development resources, and inform pricing and packaging.
• Bring external insights and platform feedback back into Trustpilot’s strategic planning and product direction.

Who you are:

• Extensive experience in partnerships, business development, platform strategy, or GTM leadership, ideally within a global technology or data-driven SaaS business.
• Proven experience leading or scaling partnerships with major platforms (e.g., Google, Meta, OpenAI, Microsoft, TikTok).
• Deep understanding of consumer discovery ecosystems, including search, AI, LLMs, and social commerce.
• Demonstrated ability to manage complex commercial and data licensing negotiations.
• Ability to operate autonomously and navigate ambiguous environments with a bias for clarity and execution.
• Strong communication skills, especially with executive stakeholders, both internally and externally.
• Comfortable translating partner and market feedback into product requirements and data strategy.
• Experience with API-led data products, platform integrations, or trust and safety solutions is a strong plus.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

• Private Medical Insurance
• Critical Illness Cover

• Restricted Stock Units

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

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