Offer summary

Qualifications:

Bachelor's degree in software engineering, computer science, or related field., Minimum 5 years of experience in IT application support and project management., Experience managing a team of at least 3 members., Strong communication, management, and teamwork skills..

Key responsibilities:

Define and implement service support processes, tools, and methodologies.

Train, coach, and mentor the application support team.

Manage multiple support requests from initiation to completion.

Provide software application support and suggest improvements.

THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA - VIETNAM ADI team is one of the leading staffing company with over 15 years of experience providing full service of staffing and talent management solutions to global and local companies in Asia. Our comprehensive staffing service offers a proactive solution-driven response to our clients and candidates with extensive expertise in specialized IT Staff Outsourcing, Permanent & Contracting Recruitment, Contract Management and Payroll Service with immense professionalism Building on our success we are now operating in Seven Southeast Asian countries Thailand, Indonesia, Philippines, Vietnam, India, Singapore and Malaysia with highly proficient expertise that possesses invaluable market insight and a deep understanding of their respective fields. ADI comprises a passionate team supporting more than 100 international and national companies with a large employee base of 200+ Technical Staff (IT Programmers, System Analyst, Project Managers, Business Analyst, and Others). We believe our employees are our true strength and together with our customers we achieve the corporate objectives by providing tailored and effective solutions to meet the need of our HR business partners. We have the knowledge and expertise to fully address the demands of staffing in the Information Technologies, Banking & Finance, Administration, Management, Telecommunication, Oil & Gas, and Pharmaceutical sectors. ADI prides itself on a continued commitment to delivering the highest levels of service and provide the right people at the right time with the right skills. THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA - VIETNAM

Job description

Reporting to: Chief Technology Officer

Role Highlights

-Define, develop, and implement service support processes, tools, templates, and methodologies, Train, coach, and mentor application support team.

-Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time

Essential Duties & Responsibilities:

Define, develop, and implement service support processes, tools, templates, and methodologies to be used across the organization.

Train, coach, and mentor application support team in the use of these processes, tools, templates, and methodologies

Manage multiple, concurrent issue/request from initiation through delivery, ensuring that all requests are completed on time and to the required level of quality.

Providing software application support

Performing analyses on software application functionality and suggesting improvements.

Ensuring effective front-end and back-end functionality of applications.

Consulting with the software development team, internal users, and clients to improve application performance.

Documenting processes and monitoring application performance.

Successful Candidate:

5+ years experience in project management, IT Application Support
2-3 years experience in management team
Age should be at least 32 years old but not over 43 years old.

Good communication, management, and teamwork skills

A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or related field.

Ability to manage code migration, document configuration changes, and monitor performance.

Exceptional communication skills.

Noted:

-Need who overseeing the business operation (management 80%, Technical 20%)
-Knowledge in AWS PostgreSQL (Database), Next.Js.
-Have subordinates 3 members in a team

Required profile