F2onsite is a national IT services company operating in 50 states across the U.S and Canada that provides onsite technicians to a variety of customers. F2onsite’s Total Outsourced Resource Management includes: Field Services Dispatch Program -Certified Technicians, Next Business Day, 2nd Business Day Infrastructure Deployment Solutions -Delivery Management, Project Reporting, and Complete Project Resources On-Demand Resource Solutions -Any Location/Skill, Contract or Contract/Direct The company provides Certified Field Technicians across the United States for Warranty Break/Fix services, Desktop and Deskside support, Point of Sale services, IMAC work, Site Surveys, Data Migration, Printer Solutions, Server Moves/Fixes, Technology Refreshes, Device Rollouts, Installation and Deployments, Digital Signage, LCD Support, and most any other I.T. service that requires "Boots on the Ground" technicians. F2onsite is a privately held company, based in Dallas, Texas with technicians and employees in more than 17,000 zip codes across the country. For more information, visit our website at www.F2onsite.com.

Job description

We are looking for an L2 Desktop/End User Support Technician for the corporate Doral, FL location.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour unpaid lunch)
Duration- 8-10 weeks

Job Responsibilities:
This is an End User Support role where the technician will assist users by creating a ticket to document the issue and performing hardware and software troubleshooting.
For more complex issues requiring further troubleshooting at a user's desk or a conference room, the technician will guide the user in creating an appropriate Incident or Service Request, ensuring the responsible team addresses the issue through standard support channels.

Required Skills & Experience:

Laptop hardware troubleshooting
Software and application support
Strong communication and customer service skills
Experience with ticketing systems

Additional Expectations:

Professionalism & Communication: Maintain a professional demeanor and open communication on-site. Any issues, late arrivals, or concerns must be reported immediately to both the site contact and WO Manager.
Required Tools: Standard toolkit
On-Site Identification: Please identify yourself as an NSC Global Technician while on site.