Salesforce Business Analyst

Who we are

At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Frontiers is one of the world's most cited publishers. Our articles have been viewed more than 3.7 billion times, reflecting the power of research that is open for all.

Join the publishing revolution.

Follow the links below to learn more about our work.

https://progressreport.frontiersin.org/ 

https://www.youtube.com/watch?v=87ejFfnQzko 

What we can offer you

At Frontiers our working model for new roles is hybrid, offering flexibility to work from home while staying connected through our office hubs in key locations. This approach reflects our commitment to productivity, trust, and a collaborative team culture.

We provide a range of benefits across our global locations, including but not limited to:

• 4 additional wellbeing days in addition to existing annual leave allowance

• Access to learning platforms and dedicated learning & development time

• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan

• Employees can dedicate three days each year to volunteer

• Additional benefits depending on your location (e.g. pension plan and private medical care)

The role

As a Salesforce Business Analyst, you’ll play a key role in guiding internal teams through data-driven insights and collaboration. You’ll build dashboards in Salesforce (Lightning, Tableau CRM/Einstein Analytics), analyze CRM and marketing data for insights, and support Salesforce Sales, Service, and Marketing Cloud performance. Working closely with stakeholders, you’ll define data needs, deliver actionable reports, manage segmentation, and integrate tools like Google Analytics and Facebook Ads to enhance audience engagement.

About you

• 3+ years of experience as a Business Analyst, with a focus on CRM and marketing automation
• Proven experience building dashboards and reports in Salesforce (Lightning, Tableau CRM, or Einstein Analytics)
• Familiarity with Salesforce Sales, Service, and Marketing Cloud
• Salesforce Administrator certification (ADM 201) highly preferred; additional certifications are a plus
• Strong knowledge of B2B and/or B2C digital marketing workflows including email campaigns, lead nurturing, segmentation, and performance tracking
• Skilled at transforming data into insights and presenting findings to non-technical stakeholders
• Excellent communication, collaboration, and project management abilities

Preferred skills

• Experience integrating Salesforce with platforms such as Google Analytics and Facebook Ads
• Understanding of GDPR and data privacy best practices
• Knowledge of marketing automation tools (e.g. Journey Builder, Automation Studio)
• Experience managing and cleansing large-scale datasets in Salesforce

Apply now

Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at careers@frontiersin.org for any additional support.
 

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.