Senior Director, Clinical Excellence and Program Development

Title: Senior Director, Clinical Excellence & Program Development  

Location: In-office M-F, 685 Third Avenue 9th FL, New York, NY 10017 

Employment Type: Full-Time    

Salary Range:  $170,000-$180,000 

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k    

About DocGo:   

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.   

 
About the Position: 

The Senior Director of Clinical Excellence & Program Development is a strategic leader responsible for advancing clinical operations, provider development, and innovative care delivery within DocGo. This role blends executive-level clinical oversight with hands-on engagement in program growth, clinical quality, and workforce development. With responsibility across both employed and contracted provider teams—including Advanced Practice Providers (APPs) and Registered Nurse (RN) Managers—this leader ensures high-performing, patient-centered care through consistent staffing, training, and operational alignment. 

Serving as a core advisor to Medical Directors and executive leadership, the Senior Director fosters a culture of excellence, compliance, and continuous improvement, with occasional direct clinical care accounting for up to 20% of their time based on program needs. 

Responsibilities:  

• Clinical Workforce Strategy 

• Oversees APP staffing optimization across all clinical initiatives.  

• Manages recruitment, onboarding, performance reviews, and retention strategies for APPs and RN Managers. 

• Services as a clinical escalation resource for providers in the field 

• Training, Competency & Professional Development 

• Establishes and maintains uniform core competencies across the clinical workforce. 

• Provides leadership in new hire orientation and ongoing training standards. 

• Facilitates mentorship, coaching, and performance counseling as necessary. 

• Program Development & Leadership 

• Leads or advises on new program initiatives and clinical workflows involving APPs. 

• Collaborates with Quality Assurance on root cause analyses and care investigations. 

• Directs clinical oversight and workflow design for municipal and healthcare partnerships. 

• Cross-Functional Collaboration & Stakeholder Engagement 

• Partners with Medical Directors, Nurse Managers, and administrative teams to enhance care quality and operational efficiencies. 

• Represents clinical capabilities in internal and client-facing forums, offering programmatic insights. 

• Participates in credentialing, privileging, policy and procedure development, and quality/safety committees. 

• Systems Fluency & EHR Proficiency 

• Demonstrates AthenaHealth mastery to guide performance analytics, documentation standards, and care delivery improvements. 

• Governance, Compliance & Ethics 

• Upholds and enforces compliance with internal policies, ethical standards, and regulatory mandates. 

• Reports and addresses clinical quality concerns and company policy violations, utilizing internal compliance and HR channels as appropriate. 

• Other tasks as assigned 

Requirements: 

• Minimum of five years of experience as an Advanced Practice Provider with demonstrated leadership responsibilities. 

• Background in clinical supervision, scheduling, and provider operations. 

• Proficiency in Microsoft Office and AthenaHealth. 

Preferred Qualifications: 

• Board Certification; licensure in NJ/NY/CA or ability to apply right away  

• Unrestricted DEA registration 

• ACLS, BLS, and PALS certifications