Offer summary

Qualifications:

Bachelor's Degree in Business Administration, Communication, Computer Science, or related field., At least 2 years of experience in customer service, project management, or client relationship roles., Knowledge of project management principles and best practices., Strong communication, presentation, and relationship skills..

Key responsibilities:

Assist clients in implementing software solutions and configurations.

Manage project plans to ensure timely and within-budget delivery.

Serve as the primary contact for clients during implementation and coordinate hand-offs.

Identify and resolve problems, document requirements, and prepare client presentations.

Job description

Job Description:

The Specialist II, Implementations assists external clients in the implementation of software or solutions. Evaluates client needs, develops configurations that support business processes, executes on delivery and implementation plans, and tests and troubleshoots final configurations.

Manage project plans for assigned customer installs; complete high-quality projects on time, on budget, within defined scope.
Serve as primary point of contact for customers throughout implementation phase and ensure successful hand-off to account management,
Manage project risks and escalations proactively and effectively.
Document customer requirements and translate requirements into application definitions, workflows, and configure applications to meet customer-specific business processes.
Identify problems and research alternatives through testing and consulting with peers.
Prepare presentations, gain consensus from client and implementation team, and implement solutions.
Report on key performance indicators/metrics.
Participate in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
Perform other duties that support the overall objective of the position.

Education Required:

Bachelor’s Degree in Business Administration, Communication, Computer Science, or related discipline.
Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

2+ years of experience in customer service, project management, or client relationship.

Knowledge, Skills & Abilities:

Knowledge of: Project management principles and best practices. Knowledge of specialty client needs related to reporting, clinical workflows, and practice management. Microsoft Office.
Skill in: Excels interpersonally and demonstrates strong presentation, communication, and relationship skills. Detail oriented, analytical, problem solving, time management.
Ability to: Manage multiple implementation projects simultaneously. Stay organized, prioritize workload, and multi-task to meet established timelines; establish and maintain effective working relationships with cross-functional teams. Create a collaborative environment to promote realistic outcomes and goals leading to successful client results. Establish processes and protocols, manage timelines.