Job description

Job purpose To lead a technical team providing L2 production support for integration services, focusing on troubleshooting and resolving complex issues related to CP4I, OpenShift, and API Management platforms.

Role and Responsibilities:

This role involves leading a technical team responsible for production support in integration services. The ideal candidate should have hands-on experience with CP4I (Cloud Pak for Integration) and infra OSCP (OpenShift Container Platform) and API Management platforms such as APIgee.
Responsible daily health check and proactively identifying the issues.
This role requires being on call 24/7 to address any critical issues or emergencies that occur outside of regular business hours.

Qualifications:

Minimum of 2 -7 years of experience in IT, with a focus on integration technologies and production support.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proficiency in integration technologies such as IBM Cloud Pak for Integration (CP4I), IBM Integration Bus (IIB), IBM App Connect Enterprise (ACE), or similar middleware platforms.
Proficiency in API Management Platforms such as Google Apigee and similar solutions.
Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
Experience with cloud integration services (e.g., IBM Cloud, AWS, Azure) and hybrid cloud architectures.
Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
Proficient in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
Understanding of DevOps practices, CI/CD pipelines, and version control systems (e.g., Git).
Experience with monitoring and alerting tools for infrastructure and application performance management.
Proven experience in a leadership or supervisory role, preferably in a production support environment.
Ability to prioritize tasks, delegate responsibilities, and manage resources to meet service level agreements (SLAs) and operational objectives.
Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.