Software Engineer MAHIN-JOB-32820

Position: Network Operations Center (NOC) Engineer

Location: Wilmington DE

Duration: Long Term

Shift times: Fri, Sat & Sun (6:40am - 8:00pm).

Day 1 onsite

Job description

• Candidate must be local to Wilmington, Delaware

• Strong experience in monitoring complex environments using industry standard monitoring tools

• Good verbal and written communication skills, and ability to address conflict with others constructively

• Contact on-call personnel to communicate new events depending in Priority

• Escalate All Major Incidents to the Incident Management team, on-call resources or management

• Participate in Major Incident bridge calls to provide real time data for monitored systems

• Document activities performed in associated tickets

• Manually Monitor processes/system not covered by automated monitoring tools

• Flexible to work in any shift

• Good communication skill to interact with both customer and end user over phone and through email