Technical Engineering Manager

Job Title:

Technical Engineering Manager

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our.

Requirements: ​

• Must have done some programming in the last 5-6 years, approximately 5% hands-on coding may be needed.   
• Should be comfortable with Hot-fixes, trouble-shooting and productions deployments. 
• At least 3 years of experience in a Development Manager or Engineering Manager type role, across multiple software development teams including web, mobile, backend, DevOps, would be very suitable.
• Lead the team/projects hosted on any of the cloud providers (Azure, AWS, GCP)
• Intermediate knowledge on DevOps, Test Automation
• Familiarity with modern web and mobile tech stacks, including:
  • React, Node.js, Express.js, TypeScript, JavaScript
  • Azure Functions, CI/CD Pipelines
  • Figma for design collaboration
  • Jira for backlog and sprint management
• Experience creating a software delivery and release plan for products, aligned with product management.
• Provide regular updates to client stakeholders and internal leadership on progress, KPIs, and blockers.
• Strong knowledge of web application and services development including micro services development.
• Proven experience leading a team of software development and DevOps teams and delivering high-quality software products, with industry standard DevOps practices.
• Strong interpersonal and communication skills, with the ability to work effectively with cross-functional teams.
• Ability to mentor and provide technical guidance to team members, directing and moderating conversations in the decision-making process.
• Software development and delivery experience in a client-services consulting role, directly managing the software development process for client product teams.
• Excellent communication skills and proven ability to engage with both technical and non-technical stakeholder
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

• Stay up-to-date with the latest technologies and industry trends, including, DevOps, Microsoft Azure PaaS, Serverless, Containers, APIs, and Microservices, and make recommendations for adoption as appropriate.
• Ensure the delivery of software products meet business requirements and are delivered as planned.
• Lead technical personnel (Development Team Leads, architects, Developers, Testers and DevOps), and clearly translate business priorities and objectives into technical solutions.
• Implement and maintain best practices for software development, including coding standards, code reviews, testing, and continuous integration and deployment.
• Mentor and provide technical guidance to team members, helping them to grow their skills and achieve their career goals.
• Experience working with clients in retail or food service industries.
• Background in managing teams with offshore or distributed team models.

#ConcentrixCatalyst

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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