Offer summary

Qualifications:

At least 3 years of experience in retail, brand marketing, or customer relations., Strong coaching and presentation skills, with the ability to assess and improve team performance., Proficiency with hardware and software tools including laptops, mobile devices, and collaboration platforms like Microsoft Office and Zoom., Understanding of consumer culture and brand standards, with responsible and professional work ethic..

Key responsibilities:

Provide in-field coaching and support to field staff and brand ambassadors.

Collaborate with training and regional managers to analyze performance data and improve training strategies.

Assist in overseeing the effectiveness of in-field training programs against set metrics.

Maintain communication with the Global Training Director and respond to coaching-related inquiries.

Job description

Job Description:

The Field Coach role provides in-store, in-the-field, and on-the-floor coaching for Field Staff, focused on improving behaviors, team performance, and maintaining a focus on the program's initiatives and signup-led conversations. You will also contribute to our internal training strategy, the formation of content, and planning.

You must personify the ideal Brand Ambassador and Field Manager of this program.

You will:

Provide in-field post-onboarding coaching support for new markets
Work with the Training Supervisor & Regional managers to collect field insights / performance data and use these findings to help guide future training strategies
Help oversee the effectiveness of in-field training programs against predefined metrics
Help improve team performance with 1:1 behavioral-led coaching Maintain an understanding of the brand service, its features, and benefits and how this is integrated into conversations with customers
Support Field Managers and Brand Ambassadors to connect authentically with customers, by following the core principles introduced during onboarding and other formal team trainings
Focus on coaching techniques, separately from training
Look to improve coaching skillset, and share industry insights which may benefit the program
Be on-site and in the field during active days, which typically include weekends
Provide updates directly with the Global Training Director
Work with Staffing Department Analyze Secret Shopping Data
Respond to any emails or communications related to the team's coaching needs
Use judgment to shift market visits according to prioritize Field Teams that may benefit from coaching sooner
This is a remote role, travel is required (80% of the time, including weekends)

Qualifications:

Demonstrate background in coaching, especially in a customer-relations environment
Understand the brand identity and assessing whether Field teams on site are engaging with customers in a way that is up to brand standards Use hardware and software that supports the role, including laptops and mobile devices (both Android & iOS)
Navigate collaborative platforms on both iOS and Microsoft: Keynote, MS PowerPoint, Excel, Outlook/Teams/SharePoint, Zoom, plus in-field reporting tools (training will be provided)
3+ years of experience in retail, retail brand, brand marketing Knowledge of consumer culture
Experience facilitating meeting and confidence to give presentations.
Comfortable working with a variety of partners, including clients, executives, and field teams.
Must be responsible, punctual, and professional

The annual salary range for this position is $51,000 - $83,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Location:

USA - Remote - New York

Brand:

Dentsu Creative

Time Type:

Full time

Contract Type:

Temporary

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you. 

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