Specialist, Employee Relations

AAA is hiring for an Employee Relations Specialist to join our HR Shared Services team! The Employee Relations Specialist is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

The selected candidate would preferably be local to the Wilmington, Delaware area for on-site work as needed.

What We Offer:

• The starting base compensation for this position is: $48,591-$120,195
• Annual Bonus + Annual Merit Increase Eligibility
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

• Resolves general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Regularly remains online and available to respond to cases escalated by HR Service Center Tier 1.
• Provides consultation to managers on policies and compliance regarding employment-related matters.
• Investigates and resolves employee complaints, issues, and concerns regarding employment practices originating from Shared Services hotline and other sources.
• Conducts interviews and prepares relevant documentation using investigation guidelines.
• Recommends appropriate resolution of complaints, develops action plans and follows up to ensure completion.
• Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.
• Coordinates all accommodation requests to include general administration, interactive process, and compliance with all related policies and employment laws.
• Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Provides reports to Field HR and COE’s to be used in solving people related business challenges and HR strategy
• Participates on Human Resources and/or company-wide project teams.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in HR or related field;  equivalent experience considered in lieu of degree
• 4+ years of experience in employee relations
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Knowledge of multiple areas of employee relations
• Proficient in Microsoft Office and experience with case management technology preferred

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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