Offer summary

Qualifications:

Proven experience in e-commerce operations or customer support., Excellent written and verbal communication skills., Comfortable working with spreadsheets, order management systems, and e-commerce tools., Available to work in US time zones, including graveyard shifts..

Key responsibilities:

Process and monitor customer orders to ensure accurate and timely fulfillment.

Coordinate with logistics partners and internal teams to resolve shipping issues.

Respond to customer inquiries regarding orders, returns, and product information.

Maintain accurate records of customer interactions and order history.

Job description

Job Title: E-commerce Coordinator
Permanent Remote | Full-time

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We're on the lookout for loyal and motivated rock stars to join our rapidly growing team! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR crew that’s got your back—you’ll love being part of Team StaffRight.

We’re looking for an organized and proactive E-commerce Support Coordinator to join our men’s health team. In this role, you’ll serve as the bridge between customers, fulfillment partners, and internal teams—ensuring smooth transactions, timely deliveries, and excellent support. If you're experienced in e-commerce operations and passionate about improving the customer journey, we’d love to hear from you.

What You’ll Be Doing:

Process and monitor customer orders, ensuring accurate and timely fulfillment
Coordinate with third-party logistics partners and internal teams to resolve any shipping or delivery issues
Respond to customer inquiries regarding order status, returns, and product information
Maintain accurate records of customer interactions, order history, and fulfillment updates
Support the upkeep of product listings, pricing, and stock levels across e-commerce platforms

What We’re Looking For:

Excellent written and verbal communication skills
Experience in e-commerce operations or customer support (healthcare or wellness background is a plus!)
Comfortable working with spreadsheets, order management systems, and e-commerce tools
Available to work in US time zones (Graveyard shift in the Philippines)
Available to start within 2 weeks from job offer

Technical Requirements:

Comfortable in using time-trackers (e.g. Time Doctor)
Own laptop/desktop, noise-cancelling headphones, and webcam
Reliable internet connection (at least 50 Mbps)
Available backup equipment in cases of power and internet outages
Proficiency with Microsoft Office tools and Google Workspace

Why You’ll Love Working Here:

💰 Competitive Compensation
We offer a salary range of up to Php 40, 000 per month, commensurate with experience and qualifications, for a full-time commitment of 40 hours per week. Your expertise is valued, and we ensure your efforts are fairly recognized and rewarded.

🏥 Comprehensive Health Coverage:
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards:
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.

Required profile