Job description

At dōTERRA Europe Services we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities for growth and movement throughout the company.

Responsibilities

Handle incoming customer contacts including but not limited to phone and email (non-sales task)
Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
Follow-up on customer service issues
Capture customer feedback
Prepare and inform Wellness Advocates about promotions and products
Adhere to schedule and meet department performance standards

Requirements

ENGLISH knowledge on a conversational level is REQUIRED
RUSSIAN knowledge on a fluent/native level is REQUIRED
Available shifts:
part-time 15:00 - 20:00
There is no rotation of shifts!
Excellent communication skills, empathic, "problem-solver" attitude
Strong typing and computer skills (MS Office)
Organized and detail oriented
Ability to work under pressure, including during peak season
Ability to follow instructions, policies, and procedures
Works well with people, proactive attitude, passionate about providing a great customer service
Previous customer service experience, preferred
Desire to move up and grow with the company, preferred

dōTERRA Europe Services is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

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