HR Compliance Specialist

Lush North America is hiring a Compliance Specialist to join our People and Culture team on a 14-month contract basis. 

As the Compliance Specialist, you'll play an essential role in developing, communicating and executing company policies and guidance that uphold our company values while remaining compliant. In this role, you’ll lead compliance efforts across our US operations, with a particular focus on retail. You’ll be responsible for identifying gaps, interpreting evolving employment legislation, creating and updating policies, and driving implementation through collaboration and training.

While the primary focus is on US compliance, there may be opportunities to support Canadian initiatives based on your experience. This opportunity is ideal for someone with hands-on HR compliance experience who is proactive, solutions-focused, and comfortable navigating ambiguity. In this role, you'll play a large part in building scalable programs that ensure compliance while staying true to Lush’s values.

LUSH Leadership Practices: You hold sacred the Lush culture and values through fearless leadership. You grow talent by motivating, encouraging and coaching all business units in best practices as relates to safety, legality and compliance for the well-being of our employees; you know how to be curious about their opportunities and how to be real with feedback and support.

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the People Experience Manager, your core RESPONSIBILITIES will include:

Development and Maintenance of Compliance Programs 

• Conduct regular audits to ensure Lush remains compliant with all employment regulations including those related to ESA, Provincial labour board regulations, EEO, ADA, ERISA, and the Department of Labor
• Partner with People Experience to monitor, recommend and promptly resolve compliance concerns
• Manage vendor relationship to ensure all applicable labour law posters are updated
• Monitor  meal and break adherence, scheduling requirements, and all compliance required workplace training  within retail shops and partnering with retailer team to address any applicable concerns 
• Manage relationship with U.S. Worker Compensation vendor for all reporting and management needs of work comp claims. 
• Proactively address changes in employment laws, legislation and EEOC regulations that might affect the organization’s policies, practices, and procedures.
• Collaborate with People Experience, Learning and Development and management on compliance related training and guidance required by Provincial/State labour requirements. This includes reviewing appropriate training materials and modules to meet organization and compliance needs. 
• Responsible for managing internal and external audit requests and timely delivery of such requests.

Employment Guidelines and Policies

• Create clear, concise, and compliant employment guidelines and policies that support and align with Lush culture
• Conduct annual reviews to existing guidelines, policies and procedures that impact the employee experience and make any recommended changes to Lush Leadership
• Monitor, assess and proactively address any new federal, provincial, state and local legislation that may impact existing guidelines, policies and employment related practices: develop and recommend actions to meet compliance needs
• Partner with Lush stakeholders in the development of guideline/policy content, with focus on upholding Lush Cultural values while at the same time meeting or exceeding any necessary State/Federal/Provincial compliance requirements.
• Review all policy/guideline edit requests from process related owners, and partner with Legal to assess any needed compliance factors and potential impact to other areas of business.
• Support and partner with Legal and People Experience when there are Employee Relations escalations
• May be asked to lead or assist with any urgent issues or audit requests associated  with government mandates, legal proceedings, or highly sensitive employment issues

You bring the following QUALIFICATIONS:

Required:

• 5+ years experience in HR compliance 
• 5+ years experience in employee relations
• Experience in both Canada and the US (with focused work in California)
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Proficient in MS Excel, Google suite, and adaptable to other systems as required
• Ability to travel up to 25% both in market and within North America for meetings as needed

Preferred:

• HR generalist and/or business partner experience a plus
• Experience in Ontario and Quebec a plus
• HR degree, certification or designation (SHRM or SPHR)
• Experience in cross cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: 14-Month Contract, Full Time (Remote - US)

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