Senior Renewal Success Specialist
Offer summary
Qualifications:
Minimum 3 years of experience in Customer Success within a SaaS organization., Strong analytical skills and experience with Gainsight and Salesforce are a plus., Highly organized with excellent time management skills to support a large customer portfolio., Customer-centric mindset with a proactive approach to reducing churn and improving retention..Key responsibilities:
- Analyze customer health data to identify churn risks and trigger interventions.
- Engage with at-risk customers to understand challenges and advocate for their needs.
- Collaborate cross-functionally to develop and implement mitigation plans.
- Monitor intervention effectiveness and provide feedback to optimize retention strategies.
Job description
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com.
As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
About the Role & Team
Are you passionate about reducing churn, improving customer health, and driving long-term retention?
If the answer is “yes”, as a Renewal Success Specialist, you will play a pivotal role in safeguarding our customer base by proactively analyzing health signals, collaborating across go-to-market teams, and executing preemptive strategies that drive renewal success for our Velocity Segment.
This role is a blend of scaled Customer Success and light touch technical consulting, designed to support customers at risk and ensure they realize lasting value from our platform.
You’ll be responsible for managing our sub $100k (1:many) book of business, using data driven insights, scalable workflows, and automated interventions to deliver high impact customer engagements without relying on high touch models to help reinforce customer value at key inflection points in the renewal cycle.
This role sits within the Renewals team, which is part of the broader Customer Success organization.
If you're excited about combining customer strategy, technical acumen, and automation to make a measurable impact on retention, this role offers a dynamic and meaningful opportunity.
What You’ll Do
As a Renewal Success Specialist, you will:
- Develop an expert understanding of Amplitude’s platform and use cases.
- Analyze customer health data to identify churn risks in the sub $100k book of business and trigger automated or manual interventions.
- Serve as a First Response Advocate for at-risk customers, engaging directly to understand their challenges, advocate for their needs internally, and collaborate cross-functionally to implement tailored mitigation plans aligned with the specific risk categorization.
- Monitor intervention effectiveness and provide structured feedback to internal teams to inform and optimize our retention and growth approaches.
What Makes You a Great Fit:
- Previous experience with Gainsight & Salesforce is a huge plus, along with strong analytics skills
- Highly organized with strong time management skills: you can effectively prioritize and support a high volume of customers
- Collaboration mindset, both internally and externally
- Curiosity & motivation to learn – you’re eager to understand our product inside and out so you can effectively communicate its value
- Problem-solving mentality – you approach challenges with a positive attitude and embrace change in a fast-growing environment
- Candidates who are tech-savvy and comfortable with utilizing digital tools and platforms would thrive in this role
At a minimum, you need to have:
- Previous experience, 3+ years in Customer Success within a SaaS organization
- Experience managing a large customer portfolio while collaborating with multiple internal teams
- Willingness to go the extra mile with a strong work ethic and a customer centric mindset
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
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We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Required profile
Experience
Other Skills
- Consulting
- Time Management
- Collaboration
- Curiosity
- Problem Solving