Offer summary

Qualifications:

2–4 years of experience in IT support., Strong technical knowledge of Apple hardware and macOS., Hands-on experience with Google Workspace and Slack administration., Excellent troubleshooting and communication skills..

Key responsibilities:

Provide tier-one technical support to end-users.

Troubleshoot hardware, software, and network issues.

Support onboarding and offboarding processes for employees.

Create and maintain IT documentation and improve support workflows.

Job description

About SandboxAQ

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.

We are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc. as an independent, growth capital-backed company in 2022, funded by leading investors and supported by a braintrust of industry leaders.

At SandboxAQ, we’ve cultivated an environment that encourages creativity, collaboration, and impact. By investing deeply in our people, we’re building a thriving, global workforce poised to tackle the world's epic challenges. Join us to advance your career in pursuit of an inspiring mission, in a community of like-minded people who value entrepreneurialism, ownership, and transformative impact.

About the Role

SandboxAQ is seeking a skilled and service-oriented IT Support Administrator to join our small but growing team. This role is ideal for someone with hands-on experience in IT support who enjoys solving problems, optimizing workflows, and delivering a delightful end-user experience. You’ll play a critical part in ensuring our internal systems and services remain reliable, secure, and easy to use for all employees.

What You’ll Do

Provide tier-one technical support to end-users across the organization, ensuring timely resolution of hardware, software, and system issues.
Troubleshoot issues related to Apple hardware and macOS, software applications, network connectivity, and peripheral devices.
Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup.
Help manage hardware inventory and coordinate shipping/returns through our asset management system.
Collaborate with HR to support employee offboarding, ensuring proper return of equipment and data security compliance.
Create and maintain IT documentation for troubleshooting steps, FAQs, and operational procedures.
Contribute to ongoing improvements in IT workflows and user support processes.

Who You Are

U.S. citizenship is required due to USG contract requirements.
2–4 years of experience in an IT support role.
Strong technical knowledge of Apple hardware and software (macOS, iOS).
Hands-on administration experience supporting Google Workspace (Gmail, Calendar, Drive, etc).
Hands-on administration experience supporting Slack.
Familiarity with Atlassian products such as Jira and Confluence.
Excellent troubleshooting skills and a proactive, user-first mindset.
Clear and professional written and verbal communication skills.

Nice to Have

Experience with Mobile Device Management (MDM) platforms like Jamf, Kandji, or similar.
Experience with Identity and Access Management (IAM) systems such as Okta or OneLogin.
Experience writing how-to docs, FAQs, and canned replies for common requests.
Familiarity with the command line and/or basic shell scripting.
Familiarity with IT automation platforms like Okta Workflows, Tines, or Workato.

SandboxAQ welcomes all.

We are committed to creating an inclusive culture where we have zero tolerance for discrimination. We invest in our employees' personal and professional growth. Once you work with us, you can’t go back to normalcy because great breakthroughs come from great teams and we are the best in AI and quantum technology.

We offer competitive salaries, stock options depending on employment type, generous learning opportunities, medical/dental/vision, family planning/fertility, PTO (summer and winter breaks), financial wellness resources, 401(k) plans, and more.

Equal Employment Opportunity: All qualified applicants will receive consideration regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Accommodations: We provide reasonable accommodations for individuals with disabilities in job application procedures for open roles. If you need such an accommodation, please let a member of our Recruiting team know.

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