Opus Agency partners with world-shaping brands to catalyze movements through four types of shared experiences—brand, customer, employee, and digital. With our clients, we form and fuel how people relate, think, work, and live by bringing them together at the intersection of events, content, and community. It is here that brands accelerate momentum, and we all fuel lasting impact. Built across four decades, our end-to-end capabilities scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. As the flagship of The Opus Group, our teams are outperforming from hubs throughout the United States, in the heart of London, and around the world. For category creators and global brands across financial services, healthcare, and technology, including Amazon, Google, Microsoft, Salesforce, and many more, we accelerate the power of shared experiences to shape the world. Ready to be moved? Join in at opusagency.com

Description

Position at Opus

Job Title: Registration Manager (Non-Profit)

Group/Team: Event Management

Reports to: Sr. Director, Event Management

Location: Remote, Seattle WA

Employment type: Full-Time; Temporary, Hourly

Travel: 20%

WHO WE ARE

Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.

Our Event Management team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Registration Manager (Non-Profit) you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.

WHAT WE ARE LOOKING FOR

Opus is looking for a full-time temporary role from August - December 2025. This client-facing role is responsible for executing tasks related to the registration process for global stakeholders and onsite registration at a large event in the fall and other regional gatherings. This role focuses on collaborating with multiple internal teams and working directly with clients and vendors to ensure excellent service and execution throughout the planning process.

YOU SHOULD HAVE

5+ years of experience in a relevant role, depending on the type of work experience
Experience in high-level event registration, and non-profit experience is highly preferred
Proven experience in supporting high-touch individuals, projects, or events successfully
Bachelor's Degree from a four-year institution is preferred

ESSENTIAL RESPONSIBILITIES

Responsible for developing and sharing reports as needed (e.g., by geography, visa status, and acceptance)
Managing the invite approval process for the Community Lead
Issuing decisions and information to the Registration Team and community attendees
Collecting requests and updating the main invitation list, as necessary
Developing and issuing customized visa letters where needed (beyond automated letters)
Implementing training materials and help guides
Managing relationships with regional colleagues
Providing onsite support at the event in NYC and regional events, as needed
Responsible for effective and timely communication between internal team, clients, and partner organizations
Able to provide critical, constructive feedback to colleagues
Able to lead client meetings un-supervised, advising clients on major decisions regarding each event
Flexibility with work and travel timelines based on project needs in a high-paced environment
Must be able to be entrusted with sensitive data and maintain the utmost discretion and integrity to protect privacy and security
Must be detail oriented in project management and tracking tasks, as well as taking the initiative and being proactive
Illustrate an understanding of the variety of needs for a global attendee audience including succinct communication skills, international-used meeting terms, and ability to convey all event logistics with contacts who may have limited skills in the English language
Experience in Cvent registration platform preferred

EVENT REGISTRATION

Build and coordinate content, maintains functionality, and manages registration website timelines for multiple projects simultaneously
Fully understand and adhere to foundation policies and procedures
ONSITE: Can proactively pre-plan and manage the onsite execution of registration
ONSITE: Is adaptable and can quickly identify and work with changing priorities and needs for high-level attendees
ONSITE: Understands badge and security plans and can create new plans as needed

Additional Requirements

Report to Opus manager and members of client event team on a regular basis to discuss project progress, challenges, and solutions
Maintain clear communication with manager and/or client, regarding special problems or exceptions to policies and procedures
Effectively perform work assigned in a timely, customer-centric, and accurate manner
Treat all proprietary information as confidential
Represent the client’s stewardship and values in all tasks
Follow established policies and procedures for appearance, timeliness, and safety
Utilize internal system for reconciling event-related charges; responsible for allocation of all charges and liaising with internal analyst on departmental chargebacks and tracking
Ensure appropriate coverage during any times out of the office
Perform other duties as assigned

QUALIFICATIONS

Microsoft Office suite program experience, especially Microsoft Outlook and Excel
Knowledge of Microsoft Teams preferred
Strong project management skills
Demonstrate strong verbal and written communication, presentation skills and quantitative abilities
Display strong critical thinking, organizational, and analytical capabilities
Ability to read, edit, customize, and manipulate data and reports
Portray professional presence through superior communication, presentation, promptness, and appearance

WHAT YOU CAN EXPECT IN RETURN

Temporary position with potential for contract extension or conversion
A collaborative, inclusive and enthusiastic team
Flexibility in work schedules

HOW WE’LL TAKE CARE OF YOU

Our job titles may span more than one career level. The starting wage for this role is between $31 and $36 an hour. Our wage ranges are based on third-party national average market compensation analysis. The actual wage is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The wage range is subject to change and may be modified in the future.

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

PHYSICAL REQUIREMENTS:

Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Registration Manager - Non-Profit

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