Offer summary

Qualifications:

3-5 years of experience in quality assurance, operations, or training roles., Strong communication skills for leading and influencing teams., Proficiency in Xactimate, XactAnalysis, and Microsoft Office tools., Self-motivated with excellent organizational and problem-solving skills..

Key responsibilities:

Work closely with Project and File Managers to monitor performance and ensure standards.

Perform audits, analyze scorecards, and identify areas for improvement.

Provide on-site training and support to branches across the Prairies region.

Track project KPIs and client service metrics to ensure operational excellence.

Job description

Drive Performance - Influence Standards - Make an Impact

Are you passionate about quality, process improvement, and empowering teams to deliver their best work? First Onsite is looking for a Quality Assurance Specialist who's ready to roll up their sleeves and work directly with Project and File Managers to strengthen our performance across Canada. This is your chance to step into a role where your insights and leadership directly shape customer satisfaction and operational excellence.

Our Quality Assurance Specialist earns a competitive wage based on experience. We offer an exceptional extended health plan including medical, dental, and vision. Our benefits package includes an employee assistance program, educational assistance, professional development opportunities, internal growth potential, national career mobility, and a healthy work-life balance. If you're ready to raise the bar-apply today!

A DAY IN THE LIFE OF A QUALITY ASSURANCE SPECIALIST

In this role, you're the go-to expert on project KPIs and client service metrics. You'll work closely with the Director of Operations to ensure branches are meeting expectations-providing on-site training, tracking performance, and identifying areas for improvement. You'll perform audits, analyze scorecards, and recommend actionable solutions. From data to dialogue, your work helps ensure we're consistently delivering excellence on every file. This is a remote role supporting the Prairies region, with some travel to branch locations required.

Qualifications

3-5 years of experience in a quality assurance, operational, or training-related role
Strong communication skills with the ability to lead, train, and influence others
Proficient with Xactimate, XactAnalysis, and Microsoft Office (Excel, Word, Outlook)
Self-motivated with strong organizational and problem-solving abilities
Comfortable with multi-tasking, deadlines, and traveling to branch locations

ARE YOU READY TO JOIN OUR TEAM?

If you're excited about making a real impact on quality and performance-and doing it with a company that values your expertise-we'd love to hear from you. Complete our quick 3-minute, mobile-friendly application today!

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