Offer summary

Qualifications:

Proficiency in Microsoft Windows Server (2012/2016/2019), Linux (Red Hat, CentOS), and VMware ESX (6.5 and newer)., Knowledge of Tanium, ServiceNow, and JIRA tools., Basic understanding of network concepts and NAS devices (Synology, QNAP)., Experience with change management and working in multicultural environments..

Key responsibilities:

Maintain operational level 2 support for backup solutions.

Manage lifecycle of changes, incidents, and problems.

Analyze and resolve incidents; deploy new versions at client sites.

Coordinate global upgrade campaigns and communicate with various teams.

Job description

Job details

Job Location: Bucharest, Romania

Effort Schedule: 8 Hours/Day (Flexible)

Business Hours: EET Timeframe

Language: Romanian, English

Customers Background: (EU, WorldWide)

Client Facing Role: Yes

Project Team Size: 3-10 members

Methodology: Agile/Scrum

Travel Required: No

Activities:

Maintenance in Operational Condition level 2;
Manage the Lifecycle of Changes/Incidents/Problems;
Analyze and deliver resolution of incidents;
Perform the deployment of the new versions in the client's sites around the world;
Create the necessary documentation (tickets/change requests/ etc.) for upgrade campaigns;
Schedule of the global upgrade campaign regarding the security and local requirements and limitations;
Maintain the active communication with the responsible teams: application team. monitoring team, infrastructure team and local teams in the plants.

Skills:

Knowledge of ACRONIS is a plus;
Knowledge of Microsoft Windows Server (2012/2016/2019), Linux (Red hat, CentOS) and VmWare ESX (6.5 and newer);
Knowledge of Tanium, ServiceNow, JIRA;
Basic understanding of Network Concept;
Knowledge of NAS (Synology, QNAP);
Basic understanding of RUN, CHANGE;
Capacity to work in a multicultural environment.

Required profile