Strong communication skills and customer service experience., Ability to manage inquiries across multiple channels with professionalism., Experience collaborating with internal teams like Sales and Operations., Proficiency in tracking performance metrics and analyzing data..
Key responsibilities:
Assist customers by monitoring request statuses and resolving inquiries.
Coordinate with various teams to ensure comprehensive issue resolution.
Provide regular updates to customers and support feedback collection.
Analyze trends and performance data to identify improvement areas.
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ABB Ventures, formerly ABB Technology Ventures (ATV), is the venture capital investment framework of the ABB Group. ABB invests and partners with breakthrough technology companies aligned with ABB’s goal to write the future of industrial digitalization. Since 2009, ABB through ATV has invested more than $500 million into start-ups spanning a range of sectors including robotics, drones, industrial IoT, AI/machine learning, cybersecurity, smart buildings, electric mobility and distributed energy.
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world
This Position Reports To
Superviseure, entrée de commande
ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.
We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.
Your Role: Own the Challenge
Assists customers by monitoring request statuses, resolving inquiries across multiple channels swiftly and competently, and providing support during escalations. Ensures customer issues (product, technical, order, payment, etc.) are resolved directly or in coordination with Sales, Operations, Supply Chain, and other teams.
Recommends appropriate solutions and coordinates with relevant teams to ensure end-to-end handling of requests, including production scheduling, resourcing, quotes, pricing, and invoicing. Provides regular updates and clarifications to customers, proactively informs them about issue status, and ensures a positive customer experience.
Initiates customer feedback loops (e.g., surveys) to assess satisfaction and identify areas for improvement. Supports the maintenance of contact lists, routing tables, and internal/external information pages. Assists with outbound activities like marketing campaigns and offers follow-the-sun or in-person customer service when needed.
Applies a systematic, detail-oriented approach to case resolution. Prepares and analyzes statistics using available tools, tracks performance against targets, monitors trends across inquiries, identifies improvement areas, and communicates results or risks to management.
What It Takes To Run What Runs The World
Proven ability to manage customer inquiries across multiple channels with professionalism, urgency, and empathy, ensuring a positive and consistent customer experience.
Experience working collaboratively with internal teams such as Sales, Operations, and Supply Chain to resolve complex issues and ensure seamless end-to-end service delivery.
Skilled in tracking performance metrics, analyzing trends, and using data tools to identify areas for improvement and report risks or results to management.
Ability to provide clear, proactive updates to customers, initiate feedback loops, and support outbound communication efforts such as marketing campaigns or service follow-ups.
Why ABB?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
ABB Values The Dedication, Commitment, And Expertise Of Our Employees. As An Employment Equity Employer, We Believe In An Inclusive And Diverse Workforce. We Are Committed To Ensuring That Our Policies And Practices Align With The Employment Equity Program, Aiming For a Workforce That Is Truly Representative Of The Four Designated Groups
Women
Indigenous peoples
Members of visible minorities
Persons with disabilities
ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.