Offer summary

Qualifications:

Fluent in English with a clear or neutral accent., Excellent written communication skills., Strong interpersonal skills with a customer-first mindset., Previous experience in customer service or similar roles is a plus..

Key responsibilities:

Respond to customer inquiries via email professionally and empathetically.

Manage and prioritize the customer support inbox for timely responses.

Identify and escalate common customer issues as needed.

Maintain accurate records of customer interactions and feedback.

Job description

Tasks required:

Respond to customer inquiries via email in a clear, professional, and empathetic manner.
Manage and prioritize the customer support inbox to ensure timely responses.
Identify common customer issues and escalate when needed.
Maintain accurate records of customer interactions and feedback.

Other ad hoc tasks that would be assigned

Requirements:

Fluent in English with a neutral or clear accent; excellent written communication is essential.
Strong interpersonal skills and a customer-first mindset.
Highly organized and dependable with good time management.
Previous experience in customer service or a similar role is a plus.

Required profile