Job description

Role: Senior ServiceNow Business Analyst (ITIL)
Location: Austin, TX – Hybrid
Duration: Long term
Rates: Open
Experience required – 8 Years

Required Skills:

Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
Excellent problem-solving and critical thinking skills and a strong attention to detail.
Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
ITIL 4 Foundation certification.