At least 3 years of experience as a contact center representative., Professional behavior with a patient-centric attitude., Strong attention to detail and organizational skills., Computer literacy and excellent communication skills..
Key responsibilities:
Build brand advocacy and deliver empathetic customer service.
Identify and address patient or client needs and wants.
Maintain detailed and accurate records of interactions.
Collaborate effectively with the clinical operations team.
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Analyte Health is the leading national company empowering patients to acquire and understand healthcare diagnostic information as conveniently, confidentially, and cost effectively as possible. By combining a national network of patient service diagnostic centers, a family of online digital assets, and a national telehealth footprint, Analyte Health is helping thousands of consumers every week, and has delivered more than 2.2 million test results since its inception. Analyte Health works with pharmaceutical companies, telehealth providers, diagnostic companies and other healthcare stakeholders to drive clinical compliance and responsible health awareness for consumers.
Analyte Health's mission is to provide easy, accessible and affordable online health care services for everyone. Everything we do focuses on helping our patients become healthier and happier. We have easy-to-use online platforms that provide fast, convenient, private and cost-effective clinical services anytime, anywhere. Our trained health counselors will guide our patients every step of the way while our physicians are ready to deliver treatment. We provide innovative health care services through the elegant mixture of technology, science and patient-centric care that gets our patients back on the path towards wellness.
For more information, please visit our website www.analytehealth.com.
Description
We are actively seeking a customer service representative with an empathetic demeanor and positive attitude to join our clinical operations team! We need someone who feels good making a difference, and can confidently build brand advocacy, deliver empathy and find out the patient/client’s needs and wants. If this sounds like you, Analyte Health may be your ideal workplace! We are 100 percent committed to taking care of business and our customers, and if you are too, come join our awesome team.
Requirements
Candidates who thrive here at Analyte Health possess the following:
3+ years of experience as a contact center representative
Must have professional behavior with a patient-centric attitude
Detail oriented and strong attention to detail
Exceptional organizational skills
Computer literate
Above average communication skills.
Careful attention to detail.
They are true team players
They are brand advocates
Benefits
$20/hour base pay with uncapped commissions
Weekly Pay - Every Friday
Work From Home (No Commuting Required)
Company-Issued Workstations and Equipment
5 Paid Vacation Days Beginning Your First Year of Service