Proficiency in Salesforce CRM and Microsoft Word., Excellent communication and interpersonal skills., Ability to work independently and as part of a team., Attention to detail and good time management..
Key responsibilities:
Schedule and confirm inspection appointments via phone, text, and email.
Manage and update data in Salesforce CRM.
Serve as the first point of contact on the company phone line.
Provide customer service and answer client questions about inspections.
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Crosstown is a scratch bakery, specialising in sourdough doughnuts, small-batch ice cream, and specialty coffee – renowned for creating the world’s first yeast-raised sourdough doughnut. They’re on a mission to satisfy the tastebuds of the UK, with a commitment to craft. Crosstown use high quality, well sourced ingredients, creating innovative flavours, with a seasonal palate.  The business is an omni-channel retailer with stores, markets, online, catering and wholesale segments.
A customer relationship manager and sales coordinator/Salesforce CRM data entry associate, working as part of a larger team, responsible for scheduling and managing inspector calendars, utilizing salesforce, selling services and answering and making phone calls. Provides excellent customer service and maintains positive client relationships.
We are an residential engineering and home inspection company (you will be selling/coordinating engineering and home inspections).
Responsibilities
Sell, book and confirm inspection appointments with the public via phone/text/email.
First point-of-contact on the company phone line
Communicate with other coordinators, inspectors and engineers utilizing phone & computer.
Manage data in our Salesforce CRM
Maintain and implement our standardized filing system.
Answer questions from clients regarding Home Inspections and Foundation Inspections.
Desired Soft Skills
Excellent communication and interpersonal skills for client interface and customer service.
Ability to work independently and also with a team.
Attention to detail.
Self-Motivator.
Able to follow verbal and/or written directions.
Ability to work well against deadlines, while maintain accuracy and prioritizing multiple projects
Exceptional time management skills.
Competitive in nature.
Desired Technical Skills
Salesforce CRM
Texting abilities.
Microsoft Word.
Common Email platforms.
Good grammar and writing abilities.
Other Needs
Available full-time between 8:30am and 5:30pm Central Time (lunch break).
Able to stagger breaks with other coordinators to insure phone coverage.
Must have a good Internet connection and phone service.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Company Description
We are an independent engineering company that provides professional inspections for contractors, homeowners, buyers, sellers and other real estate professionals all over Texas. Our office team works remotely to service clients and each other. We have a positive work environment and are looking to add a strong teammate.
We are looking for friendly, competent individuals with the ability to multi-task, work in a remote-setting efficiently and effectively and maintain positive relationships at all times. Autonomy is a benefit once the individual has mastered their part of the business.
Good communication skills and a positive attitude are important to us.
Thanks!
We are an independent engineering company that provides professional inspections for contractors, homeowners, buyers, sellers and other real estate professionals all over Texas. Our office team works remotely to service clients and each other. We have a positive work environment and are looking to add a strong teammate. We are looking for friendly, competent individuals with the ability to multi-task, work in a remote-setting efficiently and effectively and maintain positive relationships at all times. Autonomy is a benefit once the individual has mastered their part of the business. Good communication skills and a positive attitude are important to us. Thanks!
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.