Offer summary

Qualifications:

Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience., 5+ years of progressive HR experience, including at least 2 years as a strategic HR Business Partner., Knowledge of employment laws and HR policies supporting business growth., Experience supporting remote customer care or high-volume hourly teams is preferred..

Key responsibilities:

Serve as a strategic HR partner to department leaders to align people strategies with business goals.

Drive employee engagement initiatives to strengthen company culture.

Advise on onboarding, performance management, and career development for customer care teams.

Support the implementation of scalable HR processes, policies, and tools for a growing workforce.

Job description

Job Overview
We are looking for a manager-level HR Business Partner (HRBP) to support our Customer Care function and other departments, playing a critical role in delivering our people strategy as our employee population grows. This position is ideal for an HR leader who thrives in fast-paced, hands-on environments, and who is passionate about cultivating an engaging, performance-driven, and inclusive culture.

You’ll be a key partner to leaders and employees, supporting employee relations, guiding the development of scalable HR practices, being a liaison from the business to HR and building out employee engagement strategies.

Job Responsibilities and Essential Duties

HR Partnership & Strategy: Serve as the strategic HR partner to Customer Care leadership, and other departments, helping to align People strategy with business goals.

Culture & Engagement: Drive employee engagement initiatives that reflect and strengthen our values, culture, and commitment to quality and service excellence.

Talent Management: Advise on onboarding, performance management, career development, and succession planning tailored for the customer care function.

Employee Relations: Provide thought leadership and hands-on support in resolving employee issues and building a transparent, supportive work environment.

HR Operations & Scalability: Partner with the broader HR team to implement scalable processes, tools, and policies that support a growing hourly workforce.

Data & Analytics: Use people data and insights to guide decision-making and measure impact of HR programs.

Performance Management: Provide day-to-day performance management guidance to line management, including coaching, counseling, career development, and corrective actions.

Minimum Requirements

Bachelor’s degree preferred, or equivalent work experience in Human Resources, Business Administration, or related field; HR certification (e.g., PHR, SHRM-CP) a plus.

5+ years of progressive HR experience, including 2+ years as a strategic HRBP or equivalent.

Required Knowledge, Skills and Abilities

Proven track record in developing and implementing HR policies and procedures to support business growth.

Strong knowledge of national, statewide, and regional employment, discrimination and other related laws.

Experience supporting remote customer care, contact center, or high-volume hourly teams strongly preferred.

Strong knowledge of HR fundamentals including employee relations, organizational design, engagement, and leadership development.

Exceptional communication, coaching, and influencing skills.

A collaborative, flexible mindset with a hands-on approach.

Able and willing to drive to the Manchester, NH and Marlborough, MA offices as required for business needs.

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Environmental/Safety/Physical Work Conditions