Job description

Department: Crew Scheduling
Cost Center: VP, Operational Performance
Reporting To: Director of Crew Scheduling
Location: Miami, Florida
Type: Full-Time

Position Summary:
The Manager of Crew Scheduling is responsible for leading and overseeing the day-to-day crew scheduling operations for flight and cabin crew in a dynamic charter airline environment. This role requires strong leadership, strategic planning, and adaptability to support a 24/7 operation that undergoes frequent changes due to client demands, operational disruptions, and regulatory compliance.

The ideal candidate is proactive, detail-oriented, and able to manage real-time changes while maintaining regulatory, safety, and contract compliance.

Key Responsibilities:
Leadership & Management
• Supervise and lead a team of crew schedulers to ensure adequate staffing coverage across all flights.
• Provide coaching, development, and performance feedback to scheduling staff.
• Collaborate closely with crew planning, training, dispatch, and flight operations teams.

Crew Scheduling & Planning
• Oversee daily crew scheduling to ensure legal and contract-compliant crew coverage.
• Monitor crew legality, duty limits, rest periods, and fatigue risk management in accordance with FAR Part 117 and FAR 121.467.
• Manage irregular operations (IROPS), including last-minute crew adjustments due to maintenance, weather, or schedule changes.
• Interpret and apply company manuals and procedures, crew scheduling manual, and pilot/FA addenda.
• Adapt crew plans changes in the schedule, contracts, or disruptions.

Operational Agility
• Respond to operational changes such as flight delays, charters, or cancellations.
• Implement contingency plans to minimize impact on operations and crew.
• Adjust staffing plans for operational changes or client needs.

Systems & Technology
• Utilize crew management software Nav Blue (Raido) for real-time scheduling and compliance.
• Identify opportunities to enhance automation and accuracy.
• Ensure accurate data for payroll and flight time records.

Compliance & Communication
• Ensure compliance with FAA regulations, contracts, and internal policies.
• Maintain professional communication with crew about schedules and changes.
• Coordinate with HR and Training for crew qualifications, training, and leave.

Qualifications:
• Bachelor’s degree in Aviation Management, Operations, or related field (or equivalent experience).
• 3–5 years in crew scheduling or airline operations; charter experience preferred.
• Proven team leadership in a high-pressure, fast-paced environment.
• Proficiency with scheduling systems and MS Office.
• Strong problem-solving, communication, and decision-making skills.
• Flexibility to work various shifts including nights, weekends, and holidays.
• Strong knowledge of FAA regulations (FAR 117, 121, 121.467).

Preferred Attributes:
• Experience in on-demand, ACMI, or charter airline operations.
• Ability to stay calm under pressure and adapt quickly.
• Proactive mindset with focus on continuous improvement and efficiency.