We are seeking a proactive and detail-oriented **Customer Support Assistant** to join our team in Jersey City, NJ. The ideal candidate will be responsible for delivering excellent support to our clients, resolving inquiries efficiently, and ensuring customer satisfaction with every interaction. This is a full-time position offering a collaborative work environment and opportunities for career advancement.
Responsibilities
Respond to customer inquiries via phone, email, and support tickets in a timely and professional manner
Troubleshoot basic technical issues and escalate complex cases as needed
Maintain accurate records of customer interactions and issues
Follow up with clients to ensure resolution and satisfaction
Collaborate with internal teams to improve support processes and customer experience
Stay up to date with product knowledge and company updates
Qualifications
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Previous experience in customer support, help desk, or a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Comfortable with basic technology and software tools
Ability to work independently and as part of a team
Additional Information
Benefits
Competitive salary ($47,000 – $53,000 annually)
Opportunities for professional growth and internal advancement
Ongoing training and development
Supportive and collaborative work environment
Full-time, stable position in a growing company
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We’re a team of enthusiastic marketers who are always ready to take your business to the next level. We understand that marketing can be a daunting task, but we’re here to make it fun and exciting for you!
Our mission is to help you reach your target audience and increase your sales through creative and effective marketing strategies. Whether you need help with social media marketing, email campaigns, SEO, or any other marketing services, we’ve got you covered.
What sets us apart from other marketing companies is our ability to deliver results quickly. We know that time is money, which is why we work tirelessly to make sure you get the best return on your investment in the shortest time possible.
But that’s not all – we also believe in having fun while we work. Our team is full of energetic and creative individuals who are always coming up with new and exciting ideas to make your marketing campaigns stand out.
So if you’re looking for a marketing company that’s fun, upbeat, and results-driven, look no further than Swift7 Consultants. Contact us today to learn more about how we can help take your business to the next level!
We are seeking a proactive and detail-oriented **Customer Support Assistant** to join our team in Jersey City, NJ. The ideal candidate will be responsible for delivering excellent support to our clients, resolving inquiries efficiently, and ensuring customer satisfaction with every interaction. This is a full-time position offering a collaborative work environment and opportunities for career advancement.
Responsibilities
Respond to customer inquiries via phone, email, and support tickets in a timely and professional manner
Troubleshoot basic technical issues and escalate complex cases as needed
Maintain accurate records of customer interactions and issues
Follow up with clients to ensure resolution and satisfaction
Collaborate with internal teams to improve support processes and customer experience
Stay up to date with product knowledge and company updates
Qualifications
Qualifications
High school diploma or equivalent; associate’s or bachelor’s degree is a plus
Previous experience in customer support, help desk, or a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Comfortable with basic technology and software tools
Ability to work independently and as part of a team
Additional Information
Benefits
Competitive salary ($47,000 – $53,000 annually)
Opportunities for professional growth and internal advancement