Quality Manager

IEM is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. Formed in 1957, IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century.  

At IEM, we’re not just growing – we're thriving! Our rapid expansion means new opportunities are always on the horizon. If you’re someone who gets excited by making an impact through interesting challenges, you’ll feel right at home.  

PURPOSE OF POSITION:

IEM is currently seeking a Quality Manager for our Fremont, CA location and will report into the VP of Quality and Reliability.

The top priorities of this position will be to measure, monitor and lead implementation and development of the Quality Management System and continuous improvement programs in all areas of the organization at the manufacturing site – both internal and external. 

Significant involvement with all areas of product and manufacturing, while also increasing our communication and collaboration with key departments is instrumental in this position.

ESSENTIAL FUNCTIONS:

• Manage the maintenance and certification of the Quality Management System according to the ISO 9001 standard (Procedures, Processes and Work Instructions)
• Manage the capacity and availability of resources and administration of department related to the ISO 9001 Quality Management System
• Lead 8D Corrective Action Report (including 5Y and Fishbone) activities and verify completeness and effectiveness 
• Identify and provide training, mentoring, and guidance for team members in operations
• Oversee the reporting of any non-conformances occurring within the organization, including the investigation and implementation of corrective measures and reporting
• Communicate KPI’s related to Quality as defined and identify trends and causes
• Oversee and develop process improvements strategies and document
• Collaborate with other stakeholders to enhance productivity in areas of quality, cost, performance and maintenance
• Schedule and perform internal audits and coordinate activities and interface for external audits and administer respective CAR’s related to any findings
• Ensure timely disposition and issuance of CARs for Quality rejects and the RMA process
• Oversee ISO and quality training programs to new and existing employees
• Any other related duties in connection with the position including but not limited to:  
• Risk Assessments, PFMEA, Six Sigma, 5S, FOD Prevention, Kaizen, IPC Standards
• Understanding of UL, CSA and other regulatory requirements
• Must abide by and help Lead Improvement to Health and Safety Rules and have demonstrated commitment to good housekeeping/organizational practices
• Responsible for compliance to company and regulatory standards
• Maintain and develop strong working relationships with other departments and outside vendors
• Strive for continuous improvement in all aspects of the work environment, this includes active participation in company committees, project teams and relevant job training
• Commit to self-development goals as discussed with your management and attend company-sponsored training
• Perform other duties as assigned 

COMPETENCIES:

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliable with a respect to confidentiality

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or diploma in relevant field with work experience
• 5+ years related experience 
• Infor Syteline ERP systems using QCS Modules would be an asset
• ETQ Reliance would be an asset
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Management experience
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 
• Understanding of Mechanical and Electrical Manufacturing

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities:          Sitting – 70%                  Walking/Standing – 30%

Lifting:               Must be able to lift up to 10lbs.

Vision:               Long periods of close work on computer screen.

Mental Demands:        Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:                Climate controlled office space.