Program Manager, Win Tutoring Program

Title of Position: Program Manager, Win Tutoring Program

Department: Program Support Services

Reports to: Assistant Vice President

Direct Reports: Academic Intervention Lead, Student Wellbeing Consultant

FLSA Status: Exempt

Salary: $70,000 - $80,000

About Win 

Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing.

Purpose of the Opportunity 

Are you a visionary leader with a passion for education and social impact? Do you thrive in dynamic environments where your strategic thinking, project management skills, and heart for underserved communities can shine? Win is seeking a bold and compassionate Program Manager to lead our innovative Tutoring Program for children experiencing homelessness. If you are energized by the opportunity to build something meaningful from the ground up, inspire a dedicated team, and drive real change in the lives of New York City families, we want to hear from you. Join us in creating a future where every child has the support they need to succeed, no matter what their circumstances.

Key Accountabilities:

Strategic Program Leadership 

• Develop and execute the overall strategy for the Tutoring Program.

• Align program goals with Win’s broader mission and strategic priorities.

• Ensure effective implementation of all program components across multiple sites. 

Operational Oversight 

• Manage day-to-day operations, including scheduling, logistics, and resource allocation.

• Monitor program activities to ensure timely delivery and high-quality outcomes.

Team Management and Development 

• Supervise and support the Academic Intervention Lead and Student Wellbeing Consultant.

• Foster a collaborative, inclusive, and high-performing team culture.

• Identify training needs and coordinate professional development opportunities.

Stakeholder Communication and Reporting 

• Serve as the primary liaison between the program team and Win leadership.

• Document program implementation, student progress, and areas for improvement.

• Prepare and present reports to internal and external stakeholders.

Program Monitoring and Evaluation 

• Collaborate with the Research, Evaluation, and Strategic Learning (RESL) team to track performance metrics.

• Use data to inform continuous improvement and strategic decision-making.

External Partnerships and Advocacy 

• Build and maintain partnerships with schools, libraries, and educational nonprofits.

• Advocate for educational resources and support for families in shelter settings.

Budget and Resource Management 

• Work closely with the AVP of Supportive Services to manage the program budget.

• Ensure efficient use of resources and alignment with funding requirements.

Program Promotion and Expansion 

• Represent the program at internal and external events.

• Promote program successes and generate support for future growth and replication.

Essential Functions 

• Must be able to travel to Win pilot sites across East Harlem to oversee tutoring sessions and to Win Headquarter when needed.

• Must be able to attend and participate in meetings.

• Must be able to use a computer and other digital tools for communication and reporting.

Required Qualifications: 

• Bachelor’s degree in project management, education management, or related field (Master’s preferred).

• 4+ years of experience managing projects, including 2+ years in a supervisory role.

• Strong understanding of project implementation, budgeting, and team leadership.

• Commitment to Win’s mission and experience working with underserved populations.

Preferred Qualifications: 

• Project management certifications (e.g., PMP, PMDPro).

• Experience in education or social impact projects, especially in crisis or shelter environments.

• Strategic thinking and familiarity with education intervention strategies.

• Proficiency in Spanish.

Core Competencies:

• Leading Others: Lead by example, doesn’t stay behind the desk, stay visible to staff and clients. Assist with the implementation of initiatives and escalate issues appropriately. Develop knowledge of internal policies and procedures for responding to issues.

• Facilitating Change: Assist in overcoming resistance to change. Inspire and motivate others. Develop and meet challenging but achievable goals with the clients’ well-being in mind.

• Managing Performance: Monitor performance against predetermined standards set by Win and funders. Share constructive feedback, quickly adjust to new demands. Holds self and staff accountable for performance at high standards.

• Applying and Developing Expertise: Take client issues to the appropriate people within the organization to obtain the most accurate information to meet customer needs. Apply technical knowledge to solve a range of problems. Understands and upholds all policies and procedures described in the Win Employee Handbook.

• Collaborating and Communicating: Values the full spectrum of diversity and inclusion for clients and staff. Listens well and actively engages with others with honesty and integrity.

                                                                                     WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment.  Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.