Offer summary

Qualifications:

High school diploma or GED required., At least 5 years of related experience., Strong understanding of vehicle repair processes and collision theory., Proficiency in CCC/Mitchell estimating and P-Page logic..

Key responsibilities:

Review estimates, photos, and documentation using standard processes.

Communicate findings to service advisors for training and compliance.

Identify areas for gross profit percentage improvement through report analysis.

Report and track findings for management.

As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.

Job description

Service Center

CSCS TX

Essential Job Duties

Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
Communicate findings to service advisors for training and compliance improvement purposes
Identify areas for GP% improvement through report analysis and estimate review
Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
Report and track findings for management
Comply with all Caliber safety rules, policy guidelines and company standards
Other duties as assigned

Skill/Requirements

High school diploma or GED
Minimum 5 years related experience
Must be able to understand the needs of the carrier and the customer.
Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
Detailed knowledge of CCC/Mitchell estimating & “P-Page” logic
Excellent verbal & written communication skills
Must be at least 18 years of age
Multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
Must be able to sit for long periods of time

Required profile