Offer summary

Qualifications:

Bachelor's degree or equivalent, preferably in medical, electrical, or mechanical engineering., Proven experience in a technical support or service role, with strong references., Excellent communication skills and ability to engage with customers and stakeholders., Strong product knowledge and technical expertise in diagnostic instruments and software..

Key responsibilities:

Support customers with installation, maintenance, and repairs of diagnostic instruments.

Perform site inspections, installations, and deinstallations of equipment.

Conduct basic training and technical coaching for customers and team members.

Manage hardware and software updates, and assist with customer business reviews.

Job description

JOB DESCRIPTION:

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support the team.

WHAT YOU’LL DO

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

Schedule and perform planned maintenance (PM) activities
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs)
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Proven track record in a similar position, supported by management and customer references
Successful engagement with customers, specifically key stakeholders, and lab staff.
Excellent product and industry knowledge
Excellent experience and process skills of the business functions service delivery.
Excellent communication skills
Ability to identify and drive resolution of issues
Technical expert for product line responsibility
Coaching and training skills
Excellent experience in use of analytical tools and software

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.