Strong verbal and written communication skills., Comfortable using digital tools such as email and online forms., Reliable internet connection and a dedicated workspace., Previous experience in customer support or service roles is a plus..
Key responsibilities:
Communicate with clients to understand their needs and preferences.
Provide personalized support and guidance during the coordination process.
Maintain accurate records of client interactions and service details.
Respond to client questions, resolve issues, and ensure satisfaction.
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ESSENCE JOURNEY REMOTE
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Employees
About ESSENCE JOURNEY REMOTE
We believe that creativity doesn’t need a desk, and excellence can be delivered from any corner of the world. Whether we're designing unforgettable events for clients or collaborating across time zones, our team thrives on flexibility, trust, and purpose.
We are looking for a Remote Client Support Specialist to help clients organize personalized experiences with care and efficiency. Youll assist with coordination, research, and general support to ensure a smooth and enjoyable experience tailored to each clients needs.
This is a fully remote position ideal for individuals who enjoy helping others, have great communication skills, and thrive in a virtual environment.
Key Responsibilities
Communicate with clients to understand their needs, preferences, and timelines.
Offer personalized support and guidance throughout the coordination process.
Keep accurate records of client interactions and service details.
Respond to questions, resolve issues, and ensure high levels of client satisfaction.
Collaborate with your team to provide excellent service and consistent follow-up.
Qualifications
Must be 18 or older.
Strong verbal and written communication skills.
Comfortable using digital tools (email, online forms, text-based communication).
Reliable internet connection and a quiet, dedicated workspace.
Previous experience in customer support, admin, or service roles is a plus.
Benefits
Remote Work: Flexible, work-from-home opportunity across the U.S.
Training Provided: Full onboarding and ongoing role-specific support.
Positive Culture: Join a people-first, team-oriented work environment.
Professional Growth: Gain skills in support, coordination, and service excellence.
Perks: Access to select discounts on services for personal use.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.