Offer summary

Qualifications:

Excellent communication and organizational skills., Experience with collections and ERP applications., Attention to detail and responsiveness., Proficiency in Word and Excel, familiarity with Salesforce CPQ and Workday Financials is a plus..

Key responsibilities:

Contact customers via phone and email to secure overdue payments.

Monitor and respond to customer queries and escalate non-payments.

Record collection activities and update customer accounts.

Collaborate with internal teams to resolve customer issues and report on collection results.

Job description

As a member of the Customer Collections Team, you’ll spend your day partnering with customers and internal groups to find solutions and seek data to ensure timely payment from customers. Every call or email is an opportunity for you to provide exemplary customer service and to build relationships with our customers. This is a job that requires attention to detail, finesse and a desire to provide outstanding service.

What you'll do:

Confer with customers by telephone, email or other electronic means in attempt to determine reason for overdue payment, and secure payment
Monitor electronic queue of customer queries and responses
Escalate non-payment through appropriate channels
Share responsibility in a phone queue
Record information about collection status of customer and status of collection efforts
Issue and apply credits to customer accounts according to established procedures
Work closely with internal customers to resolve customer inquiries
Daily and weekly reporting of results
Usher customer disputes to the proper channels in a timely responsive manner

What you’ll bring:

Must be detail oriented with great communication and organizational skills 
Must be committed to maintaining a responsive organization
Must have comfort and familiarity with collections and ERP applications, including automated workflows
Must have word processing experience and confidence when manipulating an Excel spreadsheet
Familiarity with Salesforce CPQ and Workday Financials a plus

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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