Case Support Associate

• Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *
  
  

This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

DCWP's General Counsel Division seeks a Case Support Associate to be a member of a collaborative team of employees engaged in ensuring the integrity of the agency's business records. Work performed by this position is integral to the agency's legal operations of reviewing and processing documents from the Office of Trials and Hearings (OATH).

Responsibilities include but are not limited to

• Process decisions, adjournments, motions to vacate, appeal decisions, and reschedule cases , in internal database;
• Conduct complex and detailed research, related but not limited to, preparing and communicating offers of settlement;
• Participate in internal and external community based training, outreach & education, projects and initiatives, as needed;
• Conduct quality assurance reviews of electronic business records and documentation;
• Prepare spreadsheets summarizing work performed or assigned;
• Liaise with internal and external stakeholders, including members of the public, businesses and sister agencies;
• Respond to inquiries from businesses;
• Perform other administrative tasks, special projects and assignments, as needed.
  
  

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Good written and oral communication skills - Proficient use of Microsoft Office (advanced Outlook, Word and Excel) - Must be organized and have great attention to detail - Must be flexible to work on special projects as needed - Must be self-motivated, have a professional demeanor, and enjoy working with the general public - Must be able to think critically and independently - Must have good judgment.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.