Project & Program Management III
Offer summary
Qualifications:
Strong attention to detail and organizational skills., Experience with cloud services, preferably GCP., Ability to coordinate with support and partner teams., Good communication skills and ability to handle escalations..Key responsibilities:
- Triaging GCP capacity quota increase requests.
- Resolving quota and capacity requests in line with SLOs.
- Improving efficiency of quota request processes.
- Supporting customer quota requests during key events.
Job description
Job Description and Responsibilities:
This role requires attention to detail in the following areas:
1. Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.
2. Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).
3. Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.
4. Resolve GCP capacity support escalations in coordination with the front-line Support teams.
5. Process feedback from account teams to ensure the Large Deals opportunity engagement is current across all systems.
6. Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.
7. Prepare weekly performance metrics for review.
8. Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.
9. Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.
10. Contribute to a regional handover process and set reminders for weekly team tasks.
Required profile
Experience
Other Skills
- Customer Service
- Detail Oriented