Job description

We are looking to recruit an experienced After Sales Performance Manager for our well-established global motor client.

Key Responsibilities:

Influencing the Dealers at all levels to drive the performance of all KPIs: After Sales, Parts Sales, Accessory Sales, workshop performance and criteria compliance.
Develop a functional Operational Plan with each Dealer to outline how they will achieve their Aftersales, Parts and Accessories targets through the avenues available, workshop, showroom, and wholesale.
Monitor and measure dealer & area performance and review with Dealers on a minimum of a monthly basis, implementing action plans to recover any deviance when required.
Action plans per dealer to be detailed and recorded in normal reporting tool/ process.
Deliver all Ireland Aftersales programs as required.
Work in close co-operation with all Management to ensure all operational objectives are achieved for both Ireland and the dealer network.

Skills Required:

A passion for results and the delivery of KPIs.
Ability to interpret KPI`s and report accordingly.
Ability to influence at a senior level with excellent negotiating skills.
High level of written verbal, reporting, and presentation skills.
Strong commercial awareness coupled to a good understanding of automotive aftersales issues and concerns in the new working environment.
Proven ability to develop and leverage strong dealership relationships.
Ability to deliver results at all levels whilst prioritising programs vs. budget requirements.

Benefits (DOE):