Accounts Receivable & Collections Specialist at Kenect

About us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.

About This Role
We are seeking an Accounts Receivable & Collections Specialist to join our Finance team and take ownership of our customer collections and accounts receivable processes. Your success will be tied to our company accounts receivables balance. In this role, you’ll achieve success by tracking and reducing our accounts receivable balance, implementing collections strategies, and working cross-functionally to ensure customers pay on time.

This is a highly visible, in-office role where you will collaborate closely with our Accounting, Sales, Customer Success, and Account Management teams. It’s an excellent opportunity for a detail-oriented professional to build out a vital function from the ground up and make a direct impact on the company’s financial health.

What You Will Be Doing
•Monitor and Report on Accounts Receivable: Maintain detailed A/R aging reports and dashboards. Analyze the data to identify trends and actionable insights, and present concise weekly reports to management.

•Develop and Implement Collections Processes: Design and refine the end-to-end collections process. This includes helping roll out a new customer payment portal (in collaboration with Accounting and IT), owning the dunning process in our billing platform (configuring automated reminder emails, past-due notices, grace periods, etc.), and working with Product/Engineering on our in-app paywall functionality to block account access for severely delinquent customers. You will create clear workflows for how and when we escalate outreach as accounts become more past due.

•Overdue Account Outreach: Proactively contact customers with past-due balances via email and phone. For key accounts or partners, coordinate closely with their accounting departments to troubleshoot payment issues (e.g. invoice missing, awaiting PO, etc.) and secure timely payments.

•Internal Collaboration & Accountability: Work closely with our Sales, Account Management (AM), and Customer Success (CSM) teams to assist in collections. Hold internal stakeholders accountable for communicating with their customers about unpaid bills when necessary.

•Process Improvement: Continuously evaluate and improve our billing and collections processes. Identify bottlenecks or gaps in the current process and propose solutions. Document all collections policies and procedures so we have a clear playbook moving forward.

•External Agency Coordination: In cases of severely delinquent or high-risk accounts, work with third-party collections resources if needed. This may involve vetting and coordinating with a collections agency for accounts that are significantly past due beyond our internal thresholds.

•Relationship Management with Partners: Serve as the point of contact for finance teams at our key partners (OEMs, referral, and integration partners) regarding payment of invoices.

•Cash Flow and KPI Improvement: Ultimately, your success will be measured by improvements in our A/R metrics – e.g., reducing the overall A/R balance and cutting down the percentage of invoices in the 30/60/90+ day past-due buckets.

Skills & Qualifications
•Experience: 1-3+ years of experience in accounts receivable, billing, or collections roles. Experience in a B2B SaaS or subscription-based business is a strong plus (understanding of recurring billing, invoices, and subscription lifecycles).

•Education: Bachelor’s degree in finance, accounting, business, or a related field is preferred (or equivalent work experience in AR/collections).

•Accounting/Finance Skills: Solid understanding of accounts receivable processes and basic accounting principles. Able to read an aging report and identify priority items. Comfortable with financial data analysis and reporting on metrics like aging, DSO, collection efficiency, etc.

•Technical Skills: Proficient in Microsoft Excel. Experience with financial software such as Sage Intacct (or another ERP/accounting system) and Salesforce CRM (especially Salesforce Billing) is highly desirable. Experience with payment processing systems like Stripe and familiarity with automated dunning tools or payment portals will be beneficial. Ability to quickly learn new software is required.

•Communication & Interpersonal Skills: Excellent written and verbal communication skills. Strong negotiation skills to work out payment solutions and the tact to maintain positive customer relationships while resolving delinquencies. Comfortable collaborating with internal teams – you’ll be working daily with Sales reps, CSMs, and executives.

•Organizational Skills: Exceptionally detail-oriented and organized. Able to keep track of a large volume of accounts, follow a schedule for reminders, and update statuses regularly. Capable of creating structure and process where it may not exist.

•Initiative: Self-motivated and process-improvement minded. You’re not afraid to suggest new ideas to improve efficiency (whether it’s a new software tool or a tweak in the workflow). Willing to take ownership of projects like the payment portal rollout or integration of a paywall feature and see them through in collaboration with others.

•Professionalism: Positive attitude and customer-centric approach – you represent Kenect in financial matters, so professionalism is a must. Able to enforce policies (like payment terms or service hold for non-payment) firmly but fairly.

•Other: Ability to work on-site at our Pleasant Grove office most days (this is a highly collaborative role).

Our Company Values We Hope You Showcase
• Unwavering Customer Obsession

• See it, Solve it, Get it Done

• Build, Adapt, Win

What Kenect Offers!
• Health, Dental, Vision, Life & Disability Insurance

• Your birthday is a paid day off

• Onsite gym

• Breakroom full of snacks and drinks

• Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Legal Disclosure

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.