Job description

Work Flexibility: Field-based

Field Service Technician – Patient Transport

As a Field Service Technician, you will play a key role in managing a designated service territory along with repairing and delivering Stryker equipment with a focus on Patient Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and collaborate with sales and support teams to drive business growth and success.

What you will do

Possess basic electronic and mechanical aptitude. 1+ year experience in equipment repair involving mechanical/electrical skills.

Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades in accordance with the products operation manual.
Present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
Adhere to Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, and cadence of documentation, etc.
Have ability to explain detailed instruction troubleshooting and inspection procedures.
Engage in opportunities to collaborate with internal teammates across the business and assist on Field Service initiatives.
Grow the service business in the territory through the selling of service parts, billable labor and travel, and coordinating with sales to identify and close service contracts.
Write and present contract proposals to customers and perform product evaluations at the customer's site.
Fulfill the following physical requirements:
- Required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
- Endure prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
- Have coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention.
- Handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

What you need

Required:

High School diploma.
Must be 21 years of age.
Possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
Willingness and ability to work an extended work week including nights and weekends at times.

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

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